Product Activation Support
- Deliver training on custom-developed features and manage the transition of customers' operational workflows onto the McEasy platform.
- Track the success matrix for each Enterprise Customer go-live and run Hypercare Implementation immediately after go-live.
- Provide ongoing technical service and maintenance support to enterprise customers after go-live.
- Analyze go-live and customer-flow implementations to identify "Room for Improvement" in process or product.
- Compare the customer's current (legacy) workflow against the new McEasy flow to validate fit and flag gaps.
- Source and validate implementation data, typically pulling first from internal cross-divisional teams before going external.
- Present system/product walkthroughs directly to customer stakeholders.
- Effectively operate as a hybrid Project Manager & Business Analyst for each customer engagement, supported by the wider CPM team.