Product Analyst I
Summary
Entry-level analyst in Boston Scientific's Electrophysiology Complaint Management Center in Costa Rica. Day to day: processing medical device product complaints, assessing regulatory reportability and patient-safety impact, and writing MDR/Vigilance regulatory reports while collaborating with Clinical, Regulatory, and Medical Safety teams.
Additional Locations: N/A
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
About the role:
The Product Complaint Analyst I role is a professional‑level position responsible for the execution of day‑to‑day activities of the Costa Rica Electrophysiology Complaint Management Center (CMC) team, to ensure timely and compliant processing of product complaints in accordance with corporate quality standards and global regulatory requirements. The role supports effective complaint evaluation, regulatory reporting, and quality record control, while maintaining a strong commitment to patient safety and product quality.
Your Responsibilities Include:
- Execute daily operations and work-in-progress (WIP) to ensure efficiency and adherence to quality standards and regulatory requirements.
- Assess complaint records for regulatory compliance, reportability, and potential impact to patient safety and business operations.
- Write Medical Device Reports (MDRs), Vigilance (MDVs), and other regulatory reports, ensuring timely transmission to the appropriate regulatory authorities.
- Communicate complaint‑related information internally and respond to customer inquiries as appropriate.
- Collaborate with cross‑functional partners (Clinical, Regulatory, Medical Safety, Marketing/Sales) on complaint‑related adverse events.
- Contribute to global and divisional post‑market quality projects, supporting continuous improvement.
- Drive continuous improvement through standardized processes and team feedback mechanisms.
What We’re Looking For:
- Bachelor or Licentiate’s degree in Chemical, Industrial, Electronic, Biotechnology, Electromechanical Engineering, or related Health Field.
- Advanced English level
- 0 - 2 years of previous working experience
Requisition ID: 637044
Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.