Product and Project Manager – Voice Bots & Conversational AI
Summary
Uservox is hiring a Product & Project Manager for its AI voice-agent product used in customer support and sales. Day to day: gathering client requirements into bot workflows, coordinating prompt/engineering teams, optimizing prompts, conversion flows and guardrails, and doing QA and documentation. Salary ₹12–15L per year, based in Delhi with remote possible.
Compensation: ₹12L – ₹15L
Uservox is focussed on transforming the voice customer support and sales market with innovative voice agent technology. Our team comprises ex-IITians, ex-Googlers, and PhDs and we are well funded. We are seeking a motivated Customer Success Manager to join our team.
Responsibilities:
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Requirement Gathering: Work with customers to understand process requirement and converting that into bot workflows. Ensure development and performance of the bot is in line with customer expectation.
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Managing Engineering Teams: Work with Prompt and Technology engineering team to Design and build AI-driven voice flows tailored to various use cases, ensuring business expectations are met.
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Quality Assurance: Stay on top of all issues in call quality and product, and potential failure points. Maintain detailed logs of test results and identified issues.
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Prompt Optimization: Regularly review and adjust prompts to enhance user comprehension, handle edge cases, and improve fallback responses.
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Conversion Optimization: Review and implement improvements to flow for better user conversion.
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Guardrail Implementation: Develop and refine guardrails to prevent harmful, inappropriate, or out-of-scope interactions, ensuring a safe and reliable user experience.
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Collaboration: Work closely with prompt designers, engineers, and UX team to iterate on voice flow designs and implement fixes.
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Documentation: Create and maintain detailed documentation for voice flows, use cases, and resolved issues.
Requirements:
- Strong communication and interpersonal skills.
- Basic understanding of customer support and sales technology (experience in voice agent technology is a plus).
- Proactive, goal-oriented, and self-motivated.
- Role requires Tenacity and a Calm mind.
