PRODUCT MANAGER, CLIENT EXPERIENCE (CX)
Summary
Owns customer-facing digital products, improving self-service journeys, adoption, and usability while aligning with business goals and customer needs.
PRODUCT MANAGER, CLIENT EXPERIENCE (CX) X 2 nos.
SINGAPOREANS / PRs ONLY
Remuneration Package – SGD $10,500.00
Contractual Period
1 year subject to extension
LOCATION
Singapore
ABOUT THE ROLE
The Product Manager for CX owns the product direction for customer-facing digital services. The role focuses on improving end-to-end customer journeys, simplifying self-service experiences, increasing adoption, and ensuring that digital products are intuitive, reliable, and aligned with customer needs and organisational outcomes.
JOB DESCRIPTION
- Define the CX product vision, roadmap, priorities, and measurable customer outcomes.
- Translate customer pain points, feedback, service gaps, and business needs into user stories and backlog priorities.
- Prioritise features that improve self-service adoption, usability, conversion, retention, satisfaction, and service completion.
- Work with designers and engineers to optimise mobile, web, accessibility, and service journey experiences.
- Track CX metrics such as CSAT, NPS, task completion rate, adoption, user engagement, drop-off points, and support deflection.
- Coordinate with business units, customer-facing teams, service owners, communications, and support teams to align delivery priorities.
JOB REQUIREMENTS
Preferred Skills
- Strong understanding of customer experience design, service journeys, user research, and digital self-service adoption.
- Ability to translate customer pain points, operational feedback, and business needs into clear product outcomes, user stories, and prioritized backlogs.
- Experience working with cross-functional agile teams, including designers, engineers, business owners, service teams, and support functions.
- Good appreciation of web and mobile product delivery, usability, accessibility, content clarity, and end-to-end service completion.
- Comfortable using product analytics, customer feedback, CSAT, NPS, drop-off analysis, adoption metrics, and support data to guide product decisions.
- Strong stakeholder management and communication skills, with the ability to align delivery priorities across business, technology, and customer-facing teams.
- Outcome-oriented mindset with the ability to balance customer needs, organisational priorities, delivery constraints, and measurable impact.
Other Requirements
- 5–8 years in ProductManagement (preferably digital/technology space)
- Experience incustomer-facing digital products and improving end-to-end customer journeys
- Strong understanding ofusability, accessibility & content clarity for web/mobile
- Experience optimising self-service adoption and conversion/retention
- Translating operationalfeedback into product outcomes
Interested applicants, please email detailed to-
SERVICE CONNECTIONS HR CONSULTANCY PTE LTD
Email resume to - servcon@singnet.com.sg / recruit@serviceconnections.com.sg
Please call at 6333 0052 for more details
Mondays to Fridays
9.00 am-5.00 pm
111 North Bridge Road #07-30 Peninsula Plaza Singapore 179098
www.serviceconnections.com.sg
License no.: 09C4937 / R11022931