Product Manager
Summary
Owns lending products (auto/personal loans or mortgages) end-to-end, shaping strategy, roadmaps, and trade-offs to drive growth and retention in NZ and AU markets.
About the Role
Reporting to the General Manager of Strategic Delivery, this position provides dedicated focus to manage portfolio-specific product ownership across Auto & Personal Loans or Property & Mortgage products. As the business expands across New Zealand and Australia, you will shape product propositions, define portfolio strategy, and manage the end-to-end product lifecycle to support sustainable delivery and customer retention.
Key Responsibilities
Reporting to the General Manager of Strategic Delivery, this position provides dedicated focus to manage portfolio-specific product ownership across Auto & Personal Loans or Property & Mortgage products. As the business expands across New Zealand and Australia, you will shape product propositions, define portfolio strategy, and manage the end-to-end product lifecycle to support sustainable delivery and customer retention.
Key Responsibilities
- Develop and execute a clear product strategy and roadmap aligned with business growth objectives.
- Manage the end-to-end product lifecycle—from concept and design through launch and ongoing optimization.
- Identify customer, introducer, and market opportunities to define portfolio priorities and shape strong product propositions.
- Work cross-functionally with technology, operations, distribution, risk, and compliance teams to translate roadmap priorities into executable initiatives.
- Make pragmatic trade-off decisions balancing customer outcomes, commercial performance, regulatory requirements, and delivery constraints.
- Utilize customer insights, adviser feedback, and performance data to continuously enhance product offerings.
- Proactively identify delivery risks, dependencies, and bottlenecks, escalating appropriately to maintain momentum.
- Ensure strict adherence to compliance standards, legal requirements, and internal risk management frameworks (three lines of defence)
- Strong understanding of lending products and concepts within the New Zealand market.
- 5+ years of experience in product ownership, product management, or product delivery within financial services (preferably with exposure to Auto, Personal Loans, Mortgages, or Property products).
- Demonstrated capability in translating broader business strategy into practical, executable roadmap priorities.
- Solid commercial acumen with experience using data and operational feedback to inform product strategy.
- Proven capability in managing competing portfolio priorities and making pragmatic decisions to keep pace.
- Excellent cross-functional stakeholder management skills.
- An understanding of the Australian lending market is highly advantageous.