American Express

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Product Manager, International Card Services Singapore

Open 40d posting dated 4 weeks ago · reposted 2× · 2 open copies

We are looking for an analytical, product management professional to join our Product Management and Marketing team as a Product Manager within International Card Services Singapore.

At American Express, this role sits within our Analyst career band and offers an opportunity to develop broad product management expertise across a diverse portfolio of products, benefits, partnerships, event experiences, and loyalty initiatives.

Working closely with senior product leaders and cross-functional partners, you will drive the development, execution, and performance of customer propositions across our portfolio of Singapore-issued American Express Cards. This role combines strategic thinking, commercial acumen, customer focus, and strong execution to deliver meaningful outcomes for both customers and the business.

Our team manages a broad range of portfolios, including card products, strategic benefits, partnerships, event experiences, and loyalty programs. While Product Managers may initially support a specific portfolio area, team members are expected to develop versatile product management capabilities and may have opportunities to work across different portfolios as business priorities evolve.

Product Management

  • Manage and execute initiatives across a portfolio of products, benefits, partnerships, loyalty programs, or customer experiences to drive growth, engagement, and profitability.

  • Analyze portfolio, customer, and campaign performance to identify trends, opportunities, and potential risks.

  • Develop and implement product and portfolio strategies aligned with business objectives and customer needs.

  • Conduct market research, competitive analysis, and customer insight reviews to identify trends, opportunities, and emerging customer needs.

  • Support the development of compelling customer value propositions and differentiated offerings.

  • Support forecasting, budgeting, and performance tracking activities for assigned portfolios.

  • Support the day-to-day management of assigned products, benefits, partnerships, and loyalty initiatives.

  • Coordinate approvals, communications, operational processes, and governance requirements to ensure successful execution of initiatives.

  • Maintain accurate product information and customer-facing communications across relevant channels.

  • Prepare presentations, reports, and business updates for leadership and key stakeholders.

  • Ensure adherence to governance, risk, compliance, and operational requirements across assigned initiatives.

Partnerships and Event Experiences

  • Manage relationships with key partners, merchants, service providers, and external stakeholders.

  • Identify opportunities to strengthen customer value through strategic partnerships, exclusive benefits, and innovative customer experiences.

  • Support commercial discussions, partnership negotiations, contract management, and ongoing partner performance reviews.

  • Collaborate with partners to develop and execute initiatives that support business growth and customer engagement objectives.

  • Plan and execute customer events and experiences, managing timelines, budgets, stakeholders, vendors, and logistics to ensure seamless delivery.

  • Measure event performance and recommend enhancements based on customer feedback, engagement metrics, and business outcomes.

Required Qualifications

  • Bachelor's degree in Business, Marketing, Finance, Economics, or a related discipline.

  • Experience in product management, partnerships, loyalty, marketing, financial services, business strategy, or related commercial functions.

  • Strong analytical capabilities with the ability to translate data and insights into actionable recommendations.

  • Experience managing multiple priorities and delivering results in a fast-paced environment.

Required Skills and Attributes

  • Customer and Commercial Mindset: Demonstrates a strong understanding of customer needs and business objectives, balancing customer value with commercial outcomes.

  • Analytical and Problem-Solving Skills: Uses data, insights, and structured thinking to identify opportunities and solve business challenges.

  • Strategic Thinking: Able to connect day-to-day activities with broader business goals and contribute to long-term portfolio development.

  • Project and Stakeholder Management: Effectively manages multiple initiatives while building strong relationships across diverse stakeholder groups.

  • Communication and Influence: Strong written and verbal communication skills, with the ability to present recommendations and influence outcomes.

  • Execution Excellence: Delivers high-quality work, manages competing priorities effectively, and follows through on commitments.

  • Adaptability and Learning Agility: Comfortable navigating ambiguity, embracing change, and working across different portfolio areas as business needs evolve.

  • Ownership and Accountability: Takes initiative, demonstrates sound judgment, and maintains a high level of personal accountability.

Preferred Qualifications

  • Experience in financial services, marketing, loyalty programs, partnerships, or premium customer segments is advantageous.

  • Experience working with analytics, business performance reporting, budgeting, or marketing effectiveness measurement is a plus.

  • Flexibility to support key customer events, campaigns, or business initiatives outside of standard working hours when required.
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