Product Manager
Summary
Product Manager at Newport World Resorts who defines product strategy and drives end-to-end delivery of digital capabilities across customer acquisition, marketing engagement, service operations, or data enablement. Leads agile teams with engineering, QA, and UX, aligns stakeholders, and uses data and experimentation to improve customer experience and business impact.
JOB SUMMARY
The Product Manager is responsible for defining product strategy, leading discovery, and delivering digital capabilities across one of Newport’s core product domains: Customer Acquisition, Marketing Engagement, Service Operations, or Data Enablement.
The Product Manager drives end-to-end product lifecycle management, shaping product vision, aligning stakeholders, translating business needs into product requirements, and leading cross-functional teams in delivering high-quality digital experiences.
This role ensures digital products create measurable improvements in customer experience, operational efficiency, and business impact.
RESPONSIBILITIES
Product Strategy & Roadmap
Establish product vision, core objectives, and success metrics
Conduct user research, interviews, journey mapping, market benchmarking, and competitive analysis
Convert insights into product concepts, features, and functional specifications
Prioritize product initiatives using structured frameworks (e.g., RICE, MoSCoW, value vs. effort)
Cross-Functional Delivery Leadership
Lead agile workstreams and day-to-day delivery activities with engineering, QA, and UX teams
Ensure requirements are clear, testable, and aligned to business outcomes
Coordinate dependencies between digital channels, operational teams, and backend systems
Oversee UAT, release readiness, and post-launch validation
Stakeholder Management & Communication
Interface with operations and sales teams to gather requirements and validate solutions
Facilitate alignment between business teams and technical teams for all product-related decisions
Communicate progress, risks, and impact to senior stakeholders and executives
Customer Experience & Data-Driven Decisioning
Work with analytics teams to build dashboards and performance insights
Use data to validate hypotheses, measure impact, and refine the roadmap
Drive experimentation (pilots, A/B tests, optimization tests) to improve outcomes
Ensure UX standards and design consistency across digital interfaces
Platform Reliability & Continuous Improvement
Identify operational gaps, manual processes, and technical debt
Improve end-to-end performance of digital products through monitoring and feedback loops
Support issue triage and improvement planning for high-impact digital touchpoints
QUALIFICATIONS
Bachelor’s degree in Information Systems, Computer Science, Engineering, Design, or related field
Minimum 5–7 years of experience in product management or digital technology roles
Proven track record delivering digital products across customer-facing applications (web/mobile), operational platforms (customer engagement, loyalty, service, or marketing automation), or data-driven digital products (APIs, integrations, analytics-enabled capabilities)
Experience leading agile delivery teams and coordinating with engineering, QA, and UX
Experience managing vendors, development partners, or external technology providers
Background in customer journey design, digital experience design, or workflow optimization
Exposure to modern data platforms, digital analytics, segmentation, or personalization is an advantage
Product Management certifications (Product School, Scrum, AIPMM) are an advantage