Product Manager - Observability
Summary
Own the commercial vision and roadmap for Natterbox's Observability platform, including the portfolio of apps and data products that capture and model signal from AI-assisted conversations integrated with Salesforce.
Natterbox builds AI communications that elevate human-led customer conversations, integrated with Salesforce and the wider CRM stack. This role owns the commercial vision for Observability, which is a platform rather than a single product. You will own both the portfolio of apps we build on it and the data products beneath them: the services that capture, model and expose signal from AI-assisted conversations. Those same data services also power our AI agents through the agent builder programme.
What you’ll own
- The commercial product vision for the Observability platform, and the roadmap to deliver it.
- The portfolio of apps on the platform, and the data products beneath them: the services that capture, model and expose conversational signal for those apps, other teams and our agents to consume.
- Discovery and delivery with engineering, from problem framing through to shipped product, along with the market and revenue case for the track.
How we work
Product at Natterbox is a small, senior team with a flat structure. You will own your track from end to end, work directly with Engineering and Go-To-Market, and be trusted to make the decisions. Our engineering is AI-accelerated, which raises the standard expected of product judgement rather than lowering it.
Requirements
What you must have
- Owned a commercial product vision, shaping where a product goes and why, and managed the backlog to deliver it.
- Built data products, such as data models, pipelines or services that other products and teams consume, not only the apps that sit on top of them.
- A genuine commitment to design-led product development and good UX, across both the apps you ship and the experience of the teams who build on your data products.
- Enough technical credibility to work closely with engineering on data, modelling and telemetry.
Benefits
- Competitive salary and bonus.
- Hybrid working, based in the UK. In person meet-ups in London approximately one day a quarter.
- The opportunity to shape a product line rather than inherit a backlog.
As published by workable
First name, Last name, Email, Phone, Address, Photo, How did you hear about this role? (if an agency, specify which), Education, Highest Level Of Relevant Education, Experience, Summary, Resume, Current Availability To Start (If Successful), Linkedin Profile:, Cover letter, Are you able to demonstrate proof of eligibility to live and work within the country of the location specified for the role?, Supporting Documentation (Please enclose any additional documents relevant to your application)
- Do you have the right to work in the UK without the need for sponsorship? yes / no
- What hands on practical experience do you have building Analytics, AI, and Agentic products? Where and how have you made a big impact? written answer
- As a Product Owner, what is the hardest challenge you overcame? written answer
- Tell us what you love about being a Product Owner. written answer
- Please confirm your salary expectations for this role. written answer