Product Manager, Performer Experience and Growth
Summary
The Product Manager will own the performer experience for the Spotlight platform, focusing on mobile app development, subscription growth, and user acquisition. The role involves collaborating with cross-functional teams to deliver product features, conducting user research, and utilizing data-driven insights to optimize the performer journey.
Focus Area: Performers (Young Performers, Graduates, and Performers).
Role overview: You are a product management professional, with strong B2C experience, who can take ambiguous problems and form logical solutions quickly. You will manage medium-sized processes that directly impact the daily experience of our performer community. You will execute work with minimal support and direction, making independent decisions that have a direct business impact daily. You seek diverse perspectives and are proactive in fixing issues within your own team and functional area.
Responsibilities
Own the Spotlight performer experience, conceiving of and delivering products and features that drive value for our subscribers.
Own a world class mobile experience, including native Android and iOS apps.
Collaborate with key business partners to help drive product strategy and deliver an ambitious roadmap.
Regularly meet your customers and users, conducting focus groups, sending regular
Multi-variate testing experience and acquisition funnel optimisation experience (customer sign up etc).
Experience with subscription products and customer acquisition/retention (including churn mitigation).
Collaborate with engineering, design and cross functional teams to launch amazing products with impact.
Act as the first point of contact for issue triage, resolving most issues and problems independently.
Work with and experiment with AI-powered tools to rapid prototype ideas, enhance our process and analyze data.
Act as a point of contact for stakeholders, answering questions and providing updates on product status, features, and timelines.
Conduct user research and market analysis, helping to identify customer needs, market trends, and competitive opportunities.
Contribute to the continuous improvement of our product management processes and tools, helping us to be more efficient and effective.
Build insightful dashboards and reports that measure the effectiveness of your products and can use data to inform product decisions.
Requirements
Minimum 4 years product management experience, including B2C experience.
Strong data analysis and reporting skills.
Knowledge of subscription management and churn mitigation techniques.
Knowledge of agile working practices (Scrum, Kanban etc).
An eye for design excellence and a strong understanding of UX.