Product Manager - UCaaS/CCaaS
Summary
Product Manager owning the roadmap for UCaaS/CCaaS communications and customer engagement platforms, spanning Zoom, collaboration tools, and omni-channel customer communications. Hybrid role (2 days/week in the Poole, Dorset office), working with engineering, IT, and operations on features, integrations, upgrades, and vendor relationships.
Salary: £60,000 - 60,000 per year
Requirements:- Experience working with collaboration, communications, or customer engagement platforms
- Strong understanding of product delivery and roadmap ownership
- Experience working with cross-functional technology teams
- Interest in digital experience, automation, and modern workplace technology
- Strong stakeholder and communication skills
- Proactive mindset focused on continuous improvement
- Ability to balance business needs, user experience, and technical capability
- Experience with Zoom, UCaaS, telephony, or omni-channel platforms is beneficial
- Own and evolve the product roadmap for communications and collaboration platforms
- Drive improvements across Zoom and omni-channel engagement tools
- Work with Engineering, IT, and Operations teams to deliver features, integrations, and enhancements
- Shape how communication technology supports customer journeys and internal teams
- Gather requirements, prioritise initiatives, and turn ideas into deliverable outcomes
- Use feedback, data, and user insight to improve platform adoption and experience
- Support platform upgrades, migrations, and continuous improvement initiatives
- Manage relationships with technology partners and vendors
- Champion a user-focused, product-led approach across the business
- Support
- Product Manager
- Product Owner
More:
We are seeking a Product Manager for our UCaaS and CCaaS communications and customer engagement platforms. This hybrid role is based in Poole, Dorset, with two days per week in the office. You will take ownership of a high-impact product area spanning Zoom, collaboration tools, and omni-channel customer communications, working in a collaborative, fast-moving digital team. We foster an energetic, forward-thinking culture that welcomes ideas, encourages innovation, and gives people autonomy to improve experiences and deliver meaningful change. This opportunity may suit someone who enjoys problem-solving and working with technical and operational teams. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
last updated 42 week of 2026