Product Operations Manager / Director Institutional Product
You own and improve daily operations across institutional business lines, including custody, brokerage, KYC, incentive programs, and fees. You use data and AI-assisted tooling to identify gaps, build scalable frameworks, automate workflows, manage stakeholders, and deliver operational training.
Responsibilities
- Run daily operations across multiple institutional business lines
- Manage internal stakeholders and external institutional clients across written communication channels
- Identify operational gaps and growth opportunities using data analytics and AI-assisted workflows
- Design scalable operational frameworks for institutional workflows
- Drive continuous and strategic operational optimization
- Build and deliver structured training for relationship managers and institutional clients
Requirements
- 6+ years of operations experience in institutional financial services, crypto exchange, prime brokerage, or fintech
- Hands-on ownership of at least two of custody, brokerage, KYC/KYB, and incentive programs
- Experience operating as an influential individual contributor
- Data fluency, including dashboard development and AI tooling
- Experience identifying operational gaps and delivering measurable improvements
- Stakeholder management experience with institutional counterparties
- Working knowledge of digital asset regulatory frameworks across Hong Kong, Singapore, and broader APAC
Benefits
- L&D programs and education subsidy
- Team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants