Product Owner

Salary: ฿150,000 – ฿200,000 per month

Roles and responsibilities

Product ownership

• Define the product vision, roadmap and KPIs for the web and mobile ticketing platform.

• Own and prioritise the backlog, and write user stories with clear acceptance criteria.

• Gather requirements from business stakeholders and turn them into features the vendor can build.

• Plan and manage the project scope, timeline, budget and milestones from kick-off to go-live.

• Track progress and manage risks, issues and change requests, escalating early when delivery is at risk.

• Report project status, budget and risks to management on a regular basis.

Vendor oversight and delivery management

• Act as the main contact for the software house, and lead sprint planning, reviews and retrospectives.

• Review vendor estimates and proposals, and accept delivered work against the Definition of Done.

• Coordinate UAT, defect triage, app store releases and web deployments.

• Review the system architecture the vendor proposes, including back-end, APIs, database and cloud hosting.

• Ensure the platform handles peak on-sale traffic, seat locking and secure payment integration.

• Ensure the company owns the source code, documentation and system access.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, Business Information Systems or a related field.

• 5+ years in IT, including at least 3 years as a Product Owner, Product Manager or System Analyst on web and mobile applications.

• Proven experience managing an outsourced software house or external development vendor through at least one full product launch.

• Solid understanding of the software development lifecycle (SDLC) and Agile/Scrum. Kanban is a plus.

• Working knowledge of system architecture, including:

  • client–server and microservice designs

  • RESTful APIs

  • relational and SQL databases

  • cloud hosting on AWS, GCP or Azure

  • CI/CD pipelines

• Familiarity with the Java (e.g. Spring Boot) or Python (e.g. Django, FastAPI) ecosystem, enough to discuss design choices and trade-offs with engineers.

• Understanding of native and cross-platform mobile development (iOS, Android, Flutter or React Native) and of app store release processes.

• Experience writing user stories, acceptance criteria, BRD/FRD documents and process flows.

• Hands-on experience with Jira, Confluence, Azure DevOps or similar tools, and with Figma for reviewing designs.

• Good spoken and written Thai and English, for working with vendors and stakeholders.