Product Owner

The Product Owner will play a critical role in defining product vision, gathering and analyzing requirements, prioritizing features, and ensuring the successful execution of product initiatives. This role requires a deep understanding of Agile methodologies, including SAFe, and prior experience in EHR/EMR software. The Product Owner will work closely with stakeholders, including customers, engineering teams, sales, and leadership, to ensure product success.

Key Responsibilities:

Product Strategy and Vision

• Define and communicate the product vision and strategy, ensuring alignment with market trends, customer needs, and business goals.

• Develop and maintain a product roadmap outlining planned features and enhancements.

• Ensure strategic prioritization of product initiatives based on business objectives and customer impact..

Requirements Gathering and Documentation

• Conduct customer discovery sessions and engage with stakeholders to gather requirements.

• Translate business needs into clear and concise user stories, acceptance criteria, and mock-ups for development teams.

• Ensure that all product documentation, including feature specifications, help desk articles, and tutorials, is accurate and up to date.

Agile Execution and Stakeholder Collaboration

• Lead backlog grooming and collaborate with engineering teams to refine requirements, ensuring that all development tickets meet the Definition of Ready (DoR).

• Work within Agile frameworks (Scrum, SAFe) to manage sprint planning, execution, and product iteration.

• Act as the primary liaison between customers, executives, sales, and development teams, ensuring transparent communication on product direction and updates.

Feature Development and Delivery

• Prioritize features based on customer impact, business strategy, and technical feasibility.

• Prevent unnecessary complexity, technical debt, and feature bloat by enforcing strong product design principles.

• Ensure timely feature delivery, iteratively engaging with customers to validate and refine product functionality.

Data-Driven Decision Making

• Collect and analyze feature usage data to drive prioritization decisions and improvements.

• Maintain key metrics on module adoption, cycle time, bug rates, and stakeholder satisfaction.

• Utilize insights from customer feedback and data analytics to enhance product offerings.

Feature Demonstration and Communication

• Confidently demonstrate new features to both existing customers and prospective clients.

• Collaborate with marketing and sales teams to create product documentation, release notes, and marketing collateral.

Key Performance Indicators (KPIs)

• Feature Completion Rate – Percentage of features delivered vs. planned roadmap per Program Increment (PI).

• Feature Usage Data – Percentage of customers actively using a feature.

• Feature Cycle Time – Time taken from analysis to production deployment.

• Bug Rate – Number of bugs reported for a module.

• Stakeholder Satisfaction Rate – Customer and stakeholder feedback on product features.

Requirements

Required Qualifications:

• Bachelor’s degree in Computer Science (CS) or a related field.

• 3 years of proven experience as a Product Owner or in a similar product management role.

• Experience in EHR/EMR software – mandatory.

• Strong understanding of Agile methodologies, including SAFe, Scrum, and Kanban.

• Familiarity with project management tools such as Jira, Confluence, and Asana.

• Excellent communication, stakeholder management, and analytical skills.

• Ability to collect, analyze, and interpret user data and feedback to drive decision-making.

Preferred Qualifications:

• Experience in healthcare technology or SaaS products.

• Familiarity with product analytics platforms and user research tools.

Benefits

• A dynamic and collaborative work environment.
  
• Opportunities for professional growth and skill development.
  
• Competitive salary and benefits package.
  
• ​The chance to play a key role in revolutionising the healthcare technology industry.