Product Owner (Insurance – Agency Distribution)

• Product Owner – Insurance (Agency Distribution)
• Permanent
• Budget range - upto 200-220k

Role Summary

We are seeking an experienced Product Owner with a strong background in the insurance industry and Agency Distribution to lead the delivery of strategic digital transformation initiatives. The successful candidate will work closely with business stakeholders, agency teams, technology partners, and delivery squads to define product vision, prioritise business requirements, and deliver innovative solutions that enhance the agency sales and servicing experience.

The ideal candidate will have hands-on experience in insurance distribution, agency operations, digital platforms, and Agile product delivery, with the ability to bridge business and technology teams to deliver customer-centric solutions.

Key Responsibilities

• Own the product vision, roadmap, and backlog for Agency Distribution initiatives.
• Collaborate with Agency Distribution, Sales, Operations, Compliance, Technology, and Digital teams to define product strategy and business priorities.
• Gather, analyse, and translate business requirements into epics, user stories, and acceptance criteria.
• Prioritise and manage the product backlog to maximise business value while balancing technical dependencies and delivery timelines.
• Work closely with Scrum Masters, Developers, UX Designers, QA teams, and Solution Architects throughout the product lifecycle.
• Lead backlog refinement sessions, sprint planning, product demonstrations, and user acceptance activities.
• Ensure product features align with business objectives, regulatory requirements, and customer experience expectations.
• Support end-to-end delivery from concept, design, development, testing, deployment, and post-production optimisation.
• Engage key business stakeholders to obtain feedback, manage expectations, and drive product adoption.
• Monitor product performance using business metrics, user feedback, and analytics to identify opportunities for continuous improvement.
• Support change management activities, including business readiness, training, and communications where required.
• Manage product risks, dependencies, and issues, escalating where appropriate.

Key Responsibilities within Agency Distribution

• Drive digital initiatives supporting agency recruitment, onboarding, licensing, training, and productivity.
• Enhance adviser and manager digital journeys across sales, servicing, and customer engagement.
• Support initiatives relating to lead management, customer onboarding, quotation, proposal generation, policy servicing, and agency performance management.
• Work closely with agency leaders and business users to identify process improvements and automation opportunities.
• Ensure digital solutions improve adviser productivity while maintaining regulatory and compliance requirements.

Required Skills & Experience

• Bachelor's Degree in Business, Information Technology, Computer Science, or a related discipline.
• Minimum 5–10 years of experience as a Product Owner, Business Analyst, or Product Manager within the insurance industry.
• Strong experience supporting Agency Distribution or tied agency channels.
• Proven experience delivering digital transformation or technology implementation projects.
• Strong knowledge of Agile delivery methodologies including Scrum and Kanban.
• Experience defining product roadmaps, managing backlogs, and writing user stories.
• Excellent stakeholder management and communication skills across business and technology teams.
• Experience working with cross-functional Agile delivery teams.
• Strong analytical and problem-solving skills.

Preferred Experience

• Experience working on Life Insurance products and digital agency platforms.
• Knowledge of end-to-end insurance sales and policy servicing processes.
• Experience with CRM platforms, customer engagement solutions, and digital sales applications.
• Familiarity with customer onboarding, eKYC, underwriting, policy issuance, and policy servicing processes.
• Experience delivering customer and adviser-facing mobile or web applications.
• Knowledge of insurance regulatory and compliance requirements.
• Experience working with APIs, system integrations, and cloud-based digital platforms.
• Experience using Jira, Confluence, Azure DevOps, or similar Agile delivery tools.