Product Owner/-ka - Contact Center Systems
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Summary
Product Owner at T-Mobile Polska in Warsaw owning the business vision, roadmap, backlog prioritization, and value tracking for Contact Center systems (Genesys, Nice, Sprinklr, and other CC tools), translating stakeholder needs into user stories and driving delivery with cross-functional Agile teams.
- Define, maintain, and prioritize the product (CC systems) backlog based on business value and customer needs
- Create product roadmap
- Act as the voice of the customer by identifying opportunities that improve customer journeys
- Translate stakeholder requirements into clear user stories and acceptance criteria
- Collaborate with the development team in sprint planning, backlog grooming, and product reviews
- Ensure delivery of features that meet business objectives and quality standards
- Work with stakeholders (including DT) to align product goals and manage expectations throughout the product lifecycle
- Ensure product features are aligned with technical and system architecture requirements
- Define business outcomes and track product KPIs (e.g., adoption, satisfaction, ROI) to measure success and drive continuous improvement
- Drive rollout activities
Product portfolio:
- Genesys
- Nice
- Skill Manager
- CPX
- Tweety
- WDE
- One Contact Center (Sprinklr)
- Conventionals Channels Self Care
- Call Analyzer Pipeline
what do you bring?
- Experience as a Product Owner, Product Manager, Business Analysts or similar role delivering products
- Proven experience in defining product vision, roadmap, and backlog management in Agile/Scrum environments
- Strong understanding of sales &care processes and Contant Center customer journeys
- Ability to translate business needs into clear product requirements and user stories
- Excellent stakeholder management and communication skills, with the ability to align business and technology teams
- Ability to work closely with cross-functional teams: business analysts, engineers, software developers, UX designers, and business stakeholders (including DT level)
- Experience in prioritizing initiatives based on business value, customer impact, and technical feasibility
- Strong analytical mindset with the ability to interpret product metrics, customer feedback, and performance indicators
- Knowledge of product lifecycle, including experimentation, model evaluation, and continuous improvement
- Familiarity with Familiarity tools such as Jira, Confluence, Figma, BPMN
- Strong English communication skills (written and spoken)
- Certificates ad PSPO, EBM, Agile or Price will be an advantage
Lead the development and delivery of Features in Contact Center area, that meet customer and business needs. The role owns the business vision, demand, roadmap, prioritization, adoption and value realization, acting as the primary business owner and ensuring alignment with the company's B2C strategy. Responsible for defining and prioritizing product backlog items, working closely with cross-functional teams to ensure the successful execution of the product vision.
In our recruitment process, you can expect honesty and transparency. We consider each candidacy carefully and fairly, without any exceptions.
We don’t look at your race, skin color, sexual orientation, gender identity, nationality, disability status, beliefs, appearance or religion.
It’s your competencies that count.
We also guarantee that you will always receive feedback when participating in recruitment for #MagentaTeam.
We also guarantee that you will always receive feedback when participating in recruitment for #MagentaTeam.
We are a technology company, and our goal is to create innovative solutions for individual and business clients.
At T-Mobile, we all live in a magenta world! This color is close to our hearts and means faith in the success of undertaken actions, self-confidence, and endurance.
That’s who we are as a team.
At #MagentaTeam , we focus on exchanging experiences, agile work, and quick adaptation to changes! #MagentaTeam is, above all, a mix of different competencies, experiences, personalities, temperaments, and views. And this diversity is our greatest strength.
Aplikuj
At T-Mobile, we all live in a magenta world! This color is close to our hearts and means faith in the success of undertaken actions, self-confidence, and endurance.
That’s who we are as a team.
At #MagentaTeam , we focus on exchanging experiences, agile work, and quick adaptation to changes! #MagentaTeam is, above all, a mix of different competencies, experiences, personalities, temperaments, and views. And this diversity is our greatest strength.