Product owner/Manager with AWS Connect
Summary
Leads the migration of a healthcare payer’s legacy telephony (Avaya) to AWS Connect, defining product vision, roadmap, and execution for a cloud contact center transformation.
Role Overview We are seeking a strategic and execution-oriented Senior Product Owner to lead a large-scale AWS Connect Telephony Migration & Modernization Program for a major healthcare payer organization. This role will be responsible for defining the product vision, roadmap, and execution strategy for migrating legacy telephony platforms (Avaya) to AWS Connect. The ideal candidate will have extensive experience in cloud contact center technologies, customer experience transformation, telephon…
