Product Manager, Contact Center Modernization (Amazon Connect Migration Healthcare Payer)
Summary
Leads the migration of a healthcare payer’s legacy contact center to Amazon Connect, designing scalable cloud-native solutions and overseeing product strategy for modernized customer service operations.
Product Manager, Contact Center Modernization (Amazon Connect Migration Healthcare Payer) Location: St. Louis, MO / Dallas, TX / New York, NY- Hybrid C2C or W2 Position Summary We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable, cloud-native, and intelligent contact center solutions that …
