Product Platform Manager – IT Sales Technology & Architecture

Qualifications:

Core Skills & Mindset

• Excellent written, verbal, and presentation skills for both technical and non-technical audiences.
• Creative thinker who encourages creativity in others.
• Opinionated, yet welcoming of an environment where feedback flows freely and ideas are challenged.
• Self-motivated, able to work independently with minimal supervision.
• Comfortable mentoring a cross-functional team.
• Deep understanding of, and passion for excellence in, the WWT Core Values.

Delivery Experience

• Solid understanding of Agile principles, with a passion for software development and delivering large or complex solutions iteratively.
• 8+ years in product management or product ownership, including 5+ years on enterprise Salesforce platforms.

Salesforce Platform Expertise

• Deep working knowledge of Sales Cloud and Service Cloud, including the data model (Account, Opportunity, Case, Quote), high-volume service operations (Email-to-Case, routing, queues), Lightning, and Flow. Enough Apex to judge build effort and governor-limit risk, and to weigh declarative configuration against custom code.
• Command of the Salesforce security and access model (profiles, permission sets, role hierarchy, sharing rules, territory management at scale), plus familiarity with compliance frameworks that affect it, such as CMMC, SOC 2, and Federal requirements.
• Experience managing large, long-lived org: metadata sprawl, custom field and object governance, technical debt, data quality and stewardship, and AppExchange build-versus-buy decisions.
• Working knowledge of Salesforce APIs and integration patterns (REST, SOAP, Platform Events, Change Data Capture, Connected Apps and OAuth, API limit management), including connections to an enterprise data lake or warehouse.
• Familiarity with source-driven development and release management: sandboxes, Git-based version control, CI/CD, deployment promotion, and feature flagging, plus the ability to assess Salesforce’s seasonal releases against a customized org.

Strategic Platform Ownership

• Own platform-side decisions that cross organizations, including CRM unification across two Salesforce instances, with multi-org strategy experience (federation, shared identity, consolidation, or mergers).
• Guide the platform’s direction on data services, APIs, and AI, including agent access to Salesforce data. Experience with Agentforce, Einstein, or Model Context Protocol (MCP) integrations and with governing AI access to CRM data.

Preferred

• Salesforce certifications such as Administrator, Platform App Builder, Business Analyst, or Sales Cloud Consultant.

Certain states and localities require employers to post a reasonable estimate of the salary range. A reasonable estimate of the current base pay range for this position is $126,800 to $190,200 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
  
  

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email taposting@wwt.com.