Product Quality Engineer (Ipoh)

Job Description – Product Quality Engineer (PQE)

Position Summary

The Product Quality Engineer is responsible for ensuring product quality and reliability throughout the manufacturing lifecycle. This role owns product/process health indicators, drives systematic corrective actions, supports NPI transitions, and ensures customer satisfaction through robust quality controls and issue resolution.

Key Responsibilities

1. Quality Control & Process Effectiveness

• Assess and recommend improvements to QC procedures to enhance effectiveness and efficiency.
• Own and monitor QA product/process health indicators (e.g., DPPM) and quality dashboards.
• Analyze QA/Test/Process failures and drive structured, systematic corrective and preventive actions (e.g., ICAR/CAR).

2. Cross‑Functional Collaboration

• Participate in and lead cross‑functional teams for product quality and reliability improvement projects (both NPI and sustaining).
• Work closely with NPI teams to coordinate and implement new products into mass production.
• Collaborate with engineering, production, supplier quality, and customer‑facing teams on quality escalations and improvement activities.

3. Defect Management & Lot Disposition

• Perform defect verification, root cause analysis, containment, and follow‑up on quality issues.
• Perform lot disposition, shipment blocking/approval, and oversee quality release decisions.
• Generate, implement, and close ICARs/CARs in timely manner.

4. New Product Introduction (NPI) Support

• Provide technical evaluation support for NPI builds.
• Monitor corrective actions, qualification progress, and production readiness.

5. Customer Quality Management

• Analyze and follow up on customer‑reported problems and ensure timely containment, corrective action, and communication of status.

6. Reporting & Documentation

• Prepare quality reports, data analysis summaries, and audit‑related documentation.
• Ensure quality documentation and procedures are properly maintained and compliant with internal QMS requirements.

Additional Expectations

• Lead continual improvement activities through defining test/process problems that drive quality excursions.
• Support ISO audit preparation and quality metrics performance reviews.
• Practice risk‑based thinking and contribute to process FMEA/PFMEA updates where required.