Product Solutions Consultant

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So, if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.

A Brief Overview
Platform Solutions Consultants deliver comprehensive and professional support to both external and internal customers by providing standard and tailored solutions using the company's platform and technology services. These consultants are responsible for supporting the creation and rollout of new product features, delivering technical expertise, and influencing the direction of solution-based offerings to help TriNet customers maximize their service experience. They act as liaisons with partnering organizations to determine and execute client requests, including integration, reporting, an other solution based offerings. Responsible for triaging reported issues related to TriNet's platform solutions, corresponding processes, and auxiliary products to enhance the client experience and expedite resolution.

What you will do

• Analyze client business needs to determine optimal configuration of TriNet’s solutions.
• Provide advanced client-level support to achieve client satisfaction.
• Collaborate closely with engineering, sales, marketing, and support to ensure thorough product deployment and adoption.
• Support the creation and rollout of new product features and enhancements.
• Deliver tailored reporting solutions and accounting system integration support, serving as a resource for reporting and analytics tools.
• Engage in strategic and tactical discussions with customers to recommend best practices for reports, general ledger integrations, and seamless technology integrations.
• Work with customers’ IT teams and third-party vendors to define and implement integrations that meet client needs.
• Act as the customer and service liaison, articulating user needs for new and enhanced platform features, products, and defect management.
• Support client meetings and discussions related to escalated or advanced platform, product, reporting, analytical, or integration needs.
• Assist in User Acceptance Testing (UAT) activities for upcoming platform and product releases.
• Performs other duties as assigned
• Complies with all policies and standards

Education Qualifications

• Bachelor's Degree preferred

Experience Qualifications

• Typically 2+ years required

Skills and Abilities

• Understanding of the PEO (Professional Employer Organization) industry, concept, and co-employment advantages/benefits. (Advanced proficiency)
• Strong analytical, reporting, and integration skills. (Intermediate proficiency)
• Excellent verbal and written communication skills. (Advanced proficiency)
• Strong account management, business acumen, and ability to communicate with employees at all levels. (Intermediate proficiency)
• Strong organization and time management skills. (Intermediate proficiency)
• Commitment to high professional ethical standards and a diverse workplace. (Intermediate proficiency)
• Ability to adapt to a fast-paced, continually changing business and work environment while managing multiple priorities. (Intermediate proficiency)
• Demonstrated strength in issue management and customer relationship skills. (Intermediate proficiency)
• Proficient in Microsoft Office Suite. (Intermediate proficiency)

Licenses and Certifications

• Certified Project Management Professional (PMP)-PMI preferred
• Certified Payroll Professional (CPP)-APA preferred
• Six Sigma Green Belt Certification preferred

Travel Requirements
Minimal

Work Environment

• Work in clean, pleasant, and comfortable office or home setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.

The preferred location for this role is Atlanta, GA, and the salary range for this location is $25.24 to $42.93. All qualified external applicants will be considered for an in-office role, based in Atlanta. All qualified internal candidates are encouraged to apply and consider relocation to Atlanta and may be considered for remote hire at the company’s discretion. The candidate’s final salary offer will be based on the candidate’s skills, education, work location and experience.

A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan.

Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: https://www.trinet.com/documents/blt5b61a1040aae1904

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.