Product Support Lead

*This role is in-office in Lehi, UT. Do not apply if you are not willing to work in-person in Lehi, UT

TLDR:

We’re looking for a Product Support Lead to interface with customers, document Zaymo’s product, and recommend product direction while staying on top of day-to-day customer support operations. This is a high-impact role where you’ll act as the voice of the customer, the only steward of our knowledge base, and a partner to product as we scale.

You’ll work directly to the CEO and single-handedly take on the support function form an already successful place. If you want to join a fast-growing startup, shape the support function from day one, and quickly grow your influence over time, this is for you. This role can turn into a role in product or customer experience as the company grows.

What is Zaymo?

At Zaymo, we’re building the future of ecommerce communication. We help brands turn email into a shoppable, personalized experience with no engineers required. Tens of millions of shoppers interact with Zaymo-powered emails every month.

Zaymo is backed by investors like Y Combinator, the co-founder of YouTube, and others.

Why Zaymo

🚀 Rapid Growth: We went from $1M to $3M in ARR in the last 11 months
🛠️ Excellent Team: Ex. Harvard, Cornell, Nasa, Route, Weave (YC W14), Levo (YC S22)
⚖️ Great risk-reward profile: $3M ARR means it’s early enough to ride a lot of growth but late enough there is repeatable success and lots of momentum

What does the role look like?

Owning all of the customer support experience after a customer is live
Improving the AI support agent
Owning the customer-facing knowledge base
Quickly becoming the most knowledgeable person about Zaymo’s product
Advocating for customer needs by influencing product decisions
Career growth can lead to either running support as it scales or moving to onboarding/customer success

What do you look like?

You love to build. You may want to found a startup someday. You are comfortable with the responsibility that comes from being the one person in your role right now
You can think clearly, write well, and you have strong interpersonal skills
While you are good at working with people, you can put your head down and learn to automate the customer experience for our lower-tier customers
You have enough empathy and intuition to feel what the market demands and recommend features to the product team

Compensation

$50-70k
$10k bonus on performance

Questions? Reach out to careers[at]

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