Product Support Manager I
Summary
The successful candidate will be self-starting and productive while providing and managing service support and delivery for assigned banking applications and systems. The candidate will be comfortable working on and coordinating the efforts of cross-functional teams from various areas and levels of the organization. The candidate will be comfortable representing the company’s interests with vendors and will perform business and systems analysis on a periodic basis, as well as be responsible for project coordination.
Responsibilities
- Supports banking applications, systems and processes, including incident, problem, change, and release management functions.
- Tests and implements application changes and software updates.
- Leads problem management and incident management efforts for high severity incidents.
- Collaborates with business counterparts, IT personnel and vendors to prioritize service requests (projects, enhancements, maintenance, and upgrades).
- Develops business requirements for projects and assigned systems, test plans, comprehensive support plans.
- Assists with disaster recovery plans and testing.
- Provides project coordination for banking applications to ensure schedule, quality and scope objectives are met.
- Ability to work after-hour and some weekends to meet project deadlines, conduct testing, address high priority incidents and problems and/or to monitor system availability.
- Understand, communicate, and instill the Company’s mission, vision, and values (Pillars of Success)
- Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
- Working at the worksite during regular business hours and/or assigned hours.
- Other specified duties as assigned.
Compensation & Benefits
The Product Support Mgr I position pays a minimum of $60,000.
Full‐time associates are eligible for our benefits package:
- Medical
- Dental
- Vision
- 401(k) plan
- Company paid life insurance
- Short and Long-term disability insurance
- Company paid vacation, paid leave and holidays
This position will remain open until a qualified applicant is hired.