Product Support Specialist - Engineering Support

HYDAC is a family-owned and operated business with a vibrant and rewarding working environment for our employees across the country. Our goal is to provide quality products, components and services that meet our customer expectations while being committed to the protection and preservation of our environment. HYDAC’s passionate team designs and manufactures a comprehensive line of innovative and reliable solutions optimized for any demand our customers require.

The Product Support Specialist will be required to provide technical support for assigned projects, processes or product lines.

You will make an impact in this role by:

• Develop a thorough knowledge of the product line.
• Provide technical support both internally and to outside contacts.
• Provide liaison between the customer and sales support.
• Develop and support training on products and applications.
• Update distributors an Regional Sales Managers on product line changes.
• Coordinate with German products and counterparts.
• Maintain price lists and literature.
• Complete price and technical analysis.
• Use SAP to generate necessary reports.
• Participate in continual improvement initiatives.
• Prepare price quotations.
• Other duties as assigned.