Product Support Specialist
The successful candidate will be able to manage the product development process using an agile framework. Working closely with cross-functional teams, identifying user needs, and ensuring the product meets customer expectations. They will enjoy problem solving and be proactive in identifying the root cause of issues and developing solutions.
- Ownership of 3rd party applications.
- Define requirements and support the business by prioritizing the product backlog.
- Ensure the applications serve their intended purpose and deliver value to the business
- Ensure the applications meet the standards deemed acceptable by all stakeholders, customers, and partners
- Ensure appropriate security controls are in place to help mitigate and manage risks
- Understand the scalability of each application and provide recommendations
- Performs product demos.
- Understand application components and the underlying infrastructure to mitigate integration concerns
- Keep track of dependencies and avoid single points of failure
- Supports Product Owner responsibilities and initiatives.
- Magento/ Adobe Commerce certification or other large platform experience and/or certification would be given preference.
- Proven experience in digital product delivery using agile methodology.
- Experience working directly with web development teams and strong familiarity with web/eCommerce technology.
- Exceptional organization and time management skills with strong attention to detail. Ability to communicate status/problems to team members and non-technical managers effectively.
- The ability to shift between changing priorities, effectively balance autonomy and collaboration.
- Creative, highly organized, self-motivated person.
College degree or equivalent experience required.