Product Technical Support Advisor/Lead (Non-IT)- Hanover Park, IL
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Corston Architectural Detail Product Technical Support Advisor/Lead (Non-IT)- Hanover Park, IL
Description
Role: Customer Technical Support Advisor
Location: Illinois, Hanover Park
Salary: Up to $70,000 + Annual Company Bonus
The company
Corston Architectural Detail was founded by a team of creative designers and engineers with a shared vision: to create high-quality, solid brass hardware, switches, outlets, and lighting that bring harmony and coordination from room to room.
We’ve grown quickly and seen huge success in our five years – launching in the UK, EU, UAE, and USA. Our US business and operations are expanding quickly, supported by a customer service and warehouse team in Chicago and a new showroom located in Manhattan at the New York Design Centre.
The role
We’re looking for a Product Technical Support Advisor with an electrical background to join our growing US team. You’ll be the first point of contact for customers and trade professionals, providing expert guidance on product selection, installation, and technical troubleshooting across our switches, outlets, hardware and lighting ranges.
You’ll combine strong technical understanding with a passion for customer experience - ensuring every interaction reflects Corston’s high standards of craftsmanship, precision, and service.
Your responsibilities
- Provide technical support on wiring, load compatibility, dimming systems, and installation requirements for switches, sockets and lighting
- Troubleshoot electrical and installation issues over the phone, guiding customers and electricians through clear step-by-step solutions
- Support trade customers (designers, electricians and contractors) with specifications, installation details and troubleshooting
- Offer technical guidance and support to the wider customer service team
- Handle customer enquiries by telephone and email
- Identify recurring technical questions and suggest updates for FAQs on Corston.us
Your skills, qualities and experience
- Minimum 1-year electrical work, installation, or technical customer service within electrical products / industry
- Excellent in-person and telephone skills
- Excellent presentation, verbal and written skills
- Thrives in face-paced environment
- The ability to build strong relationships
- Highly task and KPI driven
- Fluent in English
What you can expect from us
- High energy working environment, recognition and career growth opportunities
- Annual company-based bonus and salary review
- 26 days off (15 PTO + 11 paid holidays)
- 401k plan with 3% match
- Health insurance benefit ($500 per month)
- Mobile phone allowance $40
