Production Supervisor

Job Summary

The Production Supervisor supports daily retail operations by overseeing donated goods processing, production workflow, pricing, staging, back-room organization, and product movement at their assigned HOT Goodwill retail store. The Production Supervisor partners with store leadership to ensure donated goods are processed accurately, safely, and efficiently to support sales floor readiness and store performance.

Store Level Assignment

Production Supervisor levels (PS I & II) are determined by the volume, staffing, and operational complexity of the assigned store. All Production Supervisors are expected to perform the full scope of responsibilities outlined in this job description.

The assigned level reflects the scale and complexity of the store environment and aligns with established pay bands within the HRIS system. It does not represent differences in core job duties or decision-making authority.

Key Responsibilities

The following duties are representative of the essential functions of this position. Additional duties may be assigned as operational needs require.

Donated Goods Processing & Product Flow

• Ensures incoming donations are accurately and efficiently sorted, priced, staged, and prepared for movement to the sales floor or designated processing areas.
• Proficiently performs sorting, pricing, tagging, staging, and related production duties across assigned categories.
• Maintains smooth product flow from donation intake through production, staging, and sales floor readiness.
• Coordinates with the Front-End Supervisor and store leadership to ensure product rotation is consistently and accurately maintained.

Production Operations & Back-Room Standards

• Maintains production, back-room, and donation area standards including organization, cleanliness, safety, and efficient workflow.
• Ensures outbound product is accurately labeled, organized, and staged for pickup by the transportation team.
• Supports workflow planning, task delegation, and productivity goals to ensure quality, safety, and efficiency standards are met.
• Completes assigned departmental and store paperwork, reports, and records accurately and on time.

Store Operations & Merchandising Support

• Supports store leadership in maintaining operational standards that contribute to sales floor readiness and a positive shopping experience.
• Assists with merchandise flow, staging, rotation, and recovery needs to support store performance and presentation standards.
• Identifies operational concerns in production, back-room, or donation areas and communicates opportunities for improvement to store leadership.
• Safeguards company equipment and property, including donated goods. Reports any incident of damage, misuse, theft, fraud, waste, or unauthorized possession of company property.
• Works various shifts, including weekends, as assigned.

Team Leadership & Workforce Support

• Supports the training, coaching, and daily guidance of retail associates and program participants in partnership with store leadership.
• Provides feedback to store leadership regarding employee performance, customer service, and operational effectiveness.
• Models professionalism, accountability, and respectful leadership in all interactions with employees, customers, donors, and community members.
• Communicates effectively and appropriately with employees, program participants, customers, donors, the public, and store leadership using tact, courtesy, and cooperativeness.

Compliance & Reporting

• Follows company policies, safety practices, loss prevention procedures, and production operational requirements.
• Supports safe handling of donated goods and proper use of production equipment, carts, bins, racks, and other store equipment as assigned.
• Performs other duties as assigned consistent with the needs of the store and HOT Goodwill's organizational goals.

Supervisory Duties

In the absence of the Store Manager and Assistant Store Manager, the Production Supervisor serves as the leader on duty for production operations and supports the continued success of the store team and customer experience.

Leadership Competencies

Leadership Competency	Team, Departmental, Corporate Leader
OUR TEAM
Emotional Maturity and Respect	Thinks about how their actions affect others and acts accordingly. Manages personal emotions and escalates sensitive issues to the appropriate level of management.
Integrity	Can be counted on and trusted; models professional ethics by acting honestly and with consistency.
Capacity for Change and Innovation	Open to new ideas and ways of doing things; contributes ideas collaboratively to improve processes or programs.
Interpersonal Skills	Builds relationships and works well with others; listens to understand and responds appropriately.
Commitment to Development and Empowerment of Self and Others	Completes required training and pursues continuous growth on the job; supports others in becoming self-sufficient and reaching their potential.
OUR COMMUNITY
Commitment to Goodwill’s Mission, Vision, and Values	Actions are consistent with Goodwill’s Mission, Vision, and Values. Reinforces mission and values with team members and the community.
Commitment to Diversity, Equity, and Inclusion	Works effectively with people of different backgrounds, experiences, and perspectives. Champions inclusion in the store environment.
Community and Service	Demonstrates genuine interest in helping others and making a difference in the community through day-to-day work.
OUR GROWTH
Commitment to Excellence and Customer Service	Consistently meets goals and delivers outstanding service to customers, donors, and program participants.
Business Acumen	Makes sound decisions by interpreting information accurately and applying learning effectively across situations.
Stewardship and Accountability	Takes care of company property and takes responsibility and ownership of personal actions and outcomes.