Production Support Engineer
As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for:
Production Support Engineer
- Proven experience in IT operations, application support (2nd/3rd line), or a similar production-facing role with 5+ years of experience
- Demonstrated ownership of incidents end-to-end, from alert handling through RCA and prevention
- Practical experience working within an ITIL framework, including incident, problem, and change management, with 2+ years of experience
- Experience working in Agile delivery environments alongside development teams
- Excellent English communication skills with the ability to explain technical issues to both technical and non-technical stakeholders
- Hands-on experience with Splunk, Apica, and Sysdig for log analysis, monitoring, and alerting
- Strong understanding of Prometheus and Grafana for dashboard analysis and alert tuning
- Practical experience operating services on Kubernetes and Linux CLI, including pod health checks, log analysis, and service restarts
- Experience executing and troubleshooting Jenkins deployment pipelines
- Proficiency with Git version control systems
- Experience querying and troubleshooting relational databases including Oracle and DB2
- Working knowledge of Spring/Hibernate applications, Kafka message flows, and XML/JSON payload analysis
Nice to have:
- Experience with Helm deployments
- Java/J2EE development background
- Operational experience with IBM DataStage
- Scripting skills in Bash or Python for automation
- Experience using Ansible for controlled configuration changes