Production Support Engineer
Industry: banking
Client: global bank
Work model: 4 days/month on-site from Warsaw, 4 days/month on-site from Cracow (from Cracow can be 4 days in a row) + the rest remotely
or
8 days/month on-site from Cracow + the rest remotely
FTE: full-time (including one Saturday on-call)
Project language: English
Project length: 12 months contracts + prolongations (we're looking for people interested in a long-term cooperation)
Assignment type: B2B
We are looking to introduce and expand SRE capabilities; therefore, individuals who combine traditional production support expertise with automation and reliability engineering skills will be particularly attractive.
Key Responsibilities
Production monitoring and support
Major incident management
Incident resolution
Root Cause Analysis (RCA)
Problem management
Service restoration
Production stability improvements
Change and release support
Operational resilience
Stakeholder management
On-call support
Out-of-hours support
Key Requirements
2nd Line (L2) Application Support
3rd Line (L3) Production Support
Production Management
Application Support Engineering
Production Engineering
Strong SQL skills (querying, troubleshooting, data analysis)
Strong Linux/Unix administration and troubleshooting experience
Experience working in 24/7 production support environments
Strong incident, problem, and change management experience
Nice to Have
SWIFT
Cross-border Payments
High-value Payments
Real-time Payments
Payment Investigations
Payment Processing Platforms
Correspondent Banking
Treasury Payments
Transaction Banking
Payment Operations
Experience with SRE practices, monitoring, automation, and observability tools