Production Support Executive
Posted Updated 15
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Description
Role- L3 Production Support 24*7
Required Technical Skill Set Unix, SQL, Shell Script, Database
Desired Experience Range 4-8 Years
Location- Mumbai, Pune, Indore, Bangalore, Chennai, Kolkata
Desired Competencies (Technical/Behavioral Competency)
Must-Have - Unix, SQL, Database, Shell script, Good Communication Skill
Good-to-Have - Production support and ITIL skills, ServiceNow, Stonebranch
SN Responsibility of / Expectations from the Role
1 Major incident management including stakeholder/business communication
2 Incident, SR , and Problem management , Stakeholder management
3 Ticket trend analysis and RCA
4 On Call support
5 Audit, DR and Deployment management
6 Automation and optimization