Production Support & Operations Engineer

Offer:

Minimum 5 years of experience in IT operations, application support (2nd/3rd line), or a similar production-facing role
Proven experience managing incidents end-to-end, from alerting and troubleshooting through RCA and prevention
Minimum 2 years of experience working within ITIL processes including incident, problem, and change management
Experience working in Agile delivery environments alongside development teams
Excellent English communication skills (C1)
Strong knowledge of Jenkins for building, maintaining, and troubleshooting deployment pipelines
Hands-on experience with CI/CD pipelines, automation, and continuous improvement initiatives
Excellent troubleshooting and problem-solving skills for complex production issues
Proficiency with Splunk and Sysdig for log analysis and alerting
Strong understanding of Prometheus and Grafana for monitoring, dashboards, and alert tuning
Practical experience operating services running on Kubernetes, including pod health checks, log analysis, and service restarts
Expertise in Ansible for controlled configuration changes in operational environments
Strong knowledge of Docker and Docker Compose
Basic scripting skills in Bash and Python for operational automation and data reconciliation

Nice to have:

Experience with IBM Datastage operations
Awareness of or willingness to learn Pega and Airflow
Experience with Oracle and DB2, including querying, execution plan interpretation, and data incident analysis
Understanding of ETL application behavior and REST API communication
Experience supporting distributed systems and Kafka-based message flows
Java or development background supporting understanding of solutions and integrations

See also