Production Support

JobDescription

• Provide L2/L3 production support for mission-critical applications, ensuring high availability and service stability.
• Monitor application health, batch processes, file transfers, interfaces, and production services; investigate and resolve issues within SLA.
• Perform incident triage, troubleshooting, root cause analysis, and escalation to development or infrastructure teams when required.
• Work closely with business users, development, infrastructure, and vendors to resolve production incidents and minimize business impact.
• Ensure successful completion of daily End-of-Day (EOD) and batch processing activities across multiple applications and countries.
• Support system maintenance activities, including application validation and service recovery after patching or infrastructure changes.
• Plan and execute Disaster Recovery (DR) exercises and support business continuity requirements.
• Drive continuous improvement in operational processes, monitoring, automation, and production support practices.
• Prepare operational, audit, and ad-hoc reports as required.

JobRequirements

• 5 years of experience in Application Production Support, IT Operations, or Production Services.
• Strong hands-on experience with Java/J2EE, Web Services, Microservices, Oracle, UNIX/Linux, IBM MQ, Control-M, and Splunk.
• Solid knowledge of SWIFT products, including Alliance Access (SAA), Alliance Messaging Hub (AMH), SWIFT GPI, SAG, and SNL.
• Experience supporting mission-critical banking or financial services applications.
• Strong troubleshooting, incident management, and root cause analysis skills.
• Experience with ITIL processes, batch operations, monitoring tools, and Disaster Recovery testing.