Professional Services Engineer II

Department: Professional Services Engineering

Reports to: Director of Engineering

Department Growth Path: Professional Services Engineer III

Job Summary

The Professional Services Engineer II is responsible for maintaining on-premises and cloud applications, servers, storage, and network equipment for all levels of local and remote users in small to large sized companies that employ a wide variety of software, hardware, and OS configurations. This individual is skilled at high-level root-cause analysis, able to work with minimal supervision and possess the ability to support infrastructure across a variety of technologies.

Essential Functions

• Design, configure, deploy, and maintain applications, servers, storage, and network solutions, both on-premises and in the cloud.
• Perform troubleshooting, performance tuning and capacity planning.
• Function as an escalation point for the Frontline Services team providing support and resolution for trouble tickets.
• Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components.
• Create and update internal documentation.
• Effectively communicate with both technical staff and end-users, providing exceptional client service.
• Research and evaluate new hardware and software solutions.
• Identify viable solutions to complex problems in a timely manner.
• Development of scripts for use with automation, installation, configuration, and analysis.