Professional Services Engineer

Salary: $80,000 – $120,000 per year

Who we are

SmartX provides leading hyperconvergence, storage and management products to help our customers build the enterprise cloud infrastructure. We help achieve lower TCO, simpler architecture, and more stability in virtualization, private cloud, disaster recovery, VDI, Dev & Test, remote branch offices, edge and other scenarios.

Since 2013, SmartX is dedicated to building a powerful and easy-to-use next-generation IT infrastructure, to provide a solid foundation for enterprise digital transformation. Our products are empowering multiple industries across finance, healthcare, manufacturing, retail and real estate, serving industry leaders including Bank of Communications, Taikang Insurance Group, Guotai Junan Securities, Haier, BOE, Evergrande Real Estate, SBS, and Cafe24.

SmartX has built a wide services and sales network across China, Korea, South-East Asia, Middle East, and Europe. Its products and services have gained recognition from Gartner, IDC, Forrester, and GigaOm: SmartX is Gartner Peer Insights Customer’s Choice in the APAC HCI software market, and also No.1 in China HCI software market according to IDC.

To learn more please visit: https://www.smartx.com/hk-mo/

About the Role

We are seeking an experienced Professional Services Engineer to deliver enterprise infrastructure projects based on SmartX’s full-stack cloud platform. You will translate customer requirements into deployable technical solutions and ensure successful delivery from planning through production go-live, including deployment, migration, integration, validation, knowledge transfer, and handover.

Key Responsibilities

· Lead or participate in end-to-end delivery of SmartX Enterprise Cloud Platform projects.

· Conduct technical discovery, environment assessments, deployment-readiness reviews, and solution workshops with customers.

· Develop implementation plans, low-level design documents, runbooks, test plans, migration plans, rollback plans, and handover documentation.

· Install, configure, validate, and optimise platform components across compute, storage, networking, virtualization, observability, backup, and disaster recovery.

· Design cluster configurations that meet workload, availability, performance, capacity, network, and security requirements.

· Deliver virtualization and private-cloud projects, including VM provisioning, HA, live migration, virtual networking, storage configuration, and lifecycle management.

· Support VMware replacement and migration initiatives, including assessment, planning, execution, validation, and cutover support.

· Implement backup, replication, disaster recovery, and business-continuity capabilities aligned to agreed RPO and RTO objectives.

· Perform system validation, functional testing, performance verification, failover testing, and acceptance testing.

· Identify technical risks, dependencies, environment gaps, and operational constraints early and provide mitigation recommendations.

· Deliver administrator training, technical handover sessions, and operational best-practice guidance.

· Support project managers with status updates, technical issue tracking, schedules, and customer communications.

Technical Requirements

Virtualization and Cloud Infrastructure

· Strong hands-on experience with KVM, VMware vSphere, OpenStack, HCI, private cloud, or comparable enterprise virtualization platforms.

· Solid understanding of hypervisor architecture, VM lifecycle management, virtual networking, HA, live migration, resource scheduling, templates, snapshots, and workload placement.

· Experience with VMware migration, modernization, or replacement projects is highly desirable.

· Good understanding of CPU, memory, NUMA, virtual disks, virtual NICs, resource overcommitment, workload isolation, and performance considerations.

Storage and Hyperconverged Infrastructure

· Strong knowledge of block storage, file storage, distributed storage, and hyperconverged infrastructure architecture.

· Experience with capacity planning, performance planning, fault-domain design, storage networking, and resilience design.

· Understanding of replication, striping, snapshots, cloning, thin provisioning, data rebuild, and data-protection concepts.

· Ability to analyse IOPS, throughput, latency, queue depth, disk utilisation, and workload characteristics.

· Familiarity with NVMe, SSD, HDD, all-flash, hybrid storage, RAID, and JBOD configurations.

Networking, Security, DR, and Automation

· Strong understanding of TCP/IP, VLANs, routing, bonding/LACP, MTU, ACLs, firewalls, and network troubleshooting.

· Experience designing management, storage, migration, backup, and business networks for enterprise infrastructure.

· Familiarity with virtual switching, distributed virtual switches, overlay networking, traffic isolation, and micro-segmentation.

· Knowledge of RDMA, RoCE, SR-IOV, multi-NIC bonding, and bandwidth aggregation is advantageous.

· Strong understanding of backup, restore, replication, failover, failback, DR testing, and RPO/RTO principles.

· Comfortable with Linux command-line tools and Shell scripting; Python, Ansible, REST APIs, JSON, YAML, or automation experience is advantageous.

Experience and Qualifications

· Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related discipline; equivalent practical experience will also be considered.

· 5+ years of experience in enterprise infrastructure delivery, virtualization, private cloud, HCI, storage, data centre, or cloud platform implementation.

· Demonstrable experience delivering at least two enterprise infrastructure projects involving deployment, migration, upgrade, disaster recovery, or platform modernization.

· Customer-facing technical consulting, professional services, implementation engineering, or systems-integration experience is preferred.

· VMware VCP, RHCSA/RHCE, CCNP, HCIP, cloud, or storage certifications are advantageous.

· Experience with financial services, public sector, manufacturing, retail, healthcare, telecommunications, or large-enterprise customers is a plus.

Desired Competencies

· Strong customer engagement and technical consulting skills.

· Ability to manage technical workstreams independently within a broader project team.

· Structured approach to problem solving, risk assessment, testing, implementation, and documentation.

· Ability to clearly communicate architecture, technical decisions, trade-offs, risks, and outcomes.

· Strong ownership mindset and ability to work within project timelines and production change windows.

· Effective collaboration with Sales, Solution Architecture, Project Management, Customer Support, Product, Engineering, and partners.

· Willingness to travel within APAC region based on customer and project requirements.