Program Manager

The New York City Housing Authority is seeking a Program Manager for Public Housing Policy to support the management and implementation of policies that cover tenancy administration. Reporting to the Assistant Director for Public Housing Policy, the Program Manager will be responsible for working independently or in support of the Assistant Director. This position requires a high level of interaction and collaboration with all NYCHA Departments, Property Management, NYCHA Residents, and external organizations.

Responsibilities include, but are not limited to the following:
- Plan, implement, coordinate, monitor and/or evaluate programs related to tenancy administration. Supports the rollout of key operations-based projects. Assist in the development of additional project communications content.
- Prepare evaluation reports, perform analyses and review program plans, funding, and performance. Develop and maintain business process diagrams, workflows, business cases, and other planning documents required for funding.
- Provide technical assistance and training to staff in techniques of program implementation and management. Facilitates training sessions, workshops, and presentations to property management teams across NYCHA’s public housing portfolio.
- Make recommendations for improvement on policies and procedures by monitoring trends in public housing policies and processes to determine feasibility, risks, or other aspects of work related to tenancy administration.
- Provide authoritative interpretation of complex problems and collaborate with additional teams to promote positive resolutions. Resolves issues and mitigate risks related to policy adoption and management, including escalating issues/risks as appropriate.
- Cultivate relationships with other NYCHA departments, other NYC agencies and community organizations.
- Perform other duties as assigned.

COMMUNITY COORDINATOR - 56058

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.