Program Manager
Posted Updated 11
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Summary
Program Manager leading technical implementations of travel management companies (TMCs) and their customers onto Spotnana's Travel-as-a-Service platform, from kick-off through full launch. Day to day involves project management, discovery/scoping, and technical guidance across Amadeus, Sabre, NDC/EDIFACT, SSO/SFTP, and API integrations, using tools like SmartSheet and Salesforce.
Let’s build what’s next, together.
We’re on a mission to modernize the infrastructure of the $11.6 trillion travel industry. Our Travel-as-a-Service platform is designed to make every trip better, whether you’re booking for work or leisure, building your own travel product, or looking to offer personalized experiences at scale.
We’re not just modernizing technology. We’re rethinking how the travel industry works, including how AI can transform the way travel is booked, managed, and serviced.
We’re tackling complex problems with ambitious people, deep industry expertise, and the latest tools and technology.. If you’re excited by meaningful challenges and want to see your ideas turn into something real, there’s plenty to build here. Our customers and partners already include some of the largest companies in the world, and we’re just getting started.
At Spotnana, our values and principles guide how we work and grow together:
- Build the future – We are leaders, we are innovators, we are ambitious.
- Commit to excellence – We’re accountable, we are partners, we are agile.
- Stronger together – We lead with respect and integrity, we are inclusive, we are lifelong learners.
The opportunity ahead
As a Program Manager at Spotnana, you will lead implementations for organizations onboarding through our partnership with Direct Travel, from project kickoff through the successful launch of all contracted products and services. As part of our global Implementations team, you will coordinate across customers, partners, and internal teams to ensure each organization is successfully launched on the Spotnana Platform.
You will also play a key role in managing the customer relationship throughout the implementation, raising and escalating issues, gathering customer feedback, and submitting product requests as needed.
Your project management experience and corporate travel technology knowledge will help customers use the platform effectively from day one and realize the full value of their Spotnana investment.
How you'll help us build
- Lead the on-time and within-scope technical implementation for Direct Travel TMCs and their customers
- Facilitate discovery and scoping sessions with new TMCs and their customers for one-time and for multi-phased implementations
- Lead all aspects of Project Management, including risk management analysis, and setting goals and KPIs
- Advise Direct Travel TMCs and their customers on technical best practices, including ordering and setup of OID within Direct Travel and the Spotnana Platform. Provide Direct Travel TMCs and their customers with clear proactive technical guidance and expertise across our product and services including ongoing Direct Travel education and engagement to keep pace with all updates and changes, via edifact and NDC channels.
- Collaborate with Sales, Customer Success, Product Management, Engineering, Finance, Travel Operations and Technical Support to ensure Spotnana’s product and services will be able to meet the TMC’s requirements
- Maintain accurate and up-to-date project plans in SmartSheet and in Salesforce
- Contribute towards the success of the organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping to iterate on best practices
Experience you bring
- Minimum 5+ years of working experience and a background in working with TMCs and customer-facing technical implementation and onboarding role within a highly technical team.
- Understanding of SSO, ADFS, SFTP, multiple HRIS integrations, and API integrations with other Enterprise applications
- Experience leading VAT and UAT phases of implementation
- Working knowledge of the corporate travel industry
- Ability to manage multiple work streams, work to deadlines, and prioritize between competing demands
- Ability to work cross-functionally with all levels of an organization (both internally and externally) and across all geographies
- Strong interpersonal communication (verbal and written) and organizational skills
- Highly motivated, driven, and passionate about technology and customer success
- Understanding of and exposure to Amadeus and Sabre, including experience supporting setup within an OBT.
- This role is eligible for remote work in the US.
What to expect next
Candidates can expect an initial conversation with our Talent Acquisition team, followed by conversations with key team members.
Let’s talk compensation
Spotnana strives to offer fair, industry-competitive, and equitable compensation. Our total compensation package includes base salary, an annual performance bonus, company equity, and comprehensive benefits. We use trusted third-party market data to establish compensation ranges that are competitive for the role, industry, company size, and geographic market, while maintaining internal equity across our team.
Compensation is determined based on a variety of factors, including skills, experience, qualifications, and work location. The anticipated annual base salary hiring ranges for this role are:
- New York Metro Area, San Francisco Bay Area, Seattle Metro Area: $125,000 - $140,000
- California, New Jersey, Washington, New York, Washington, D.C., Massachusetts, Connecticut: $119,000 - $135,000
- Hawaii, Alaska, Maryland, Illinois, New Hampshire, Oregon, Colorado, Virginia, Delaware, Minnesota, Rhode Island, Pennsylvania, Texas: $114,000 - $130,000
- All other U.S. states: $100,600 - $125,000
We care for the people who make everything possible - our benefits offerings include:
- Equity in the form of stock options, which provides partial ownership in the company, so you can share in the success of the company as it grows
- Pre-tax and ROTH 401(k) options via Fidelity with up to a 4% company match
- Comprehensive benefit plans covering medical, dental, vision, life, and disability effective on your hire date. We cover 100% of your employee premiums and 85% of your eligible dependents
- Pre-tax flexible spending account options for health, dependent care, and commuter expenses
- Flexible PTO in addition to 10 company holidays and an end-of-year company shutdown
- Up to 26 weeks of Parental Leave
- Monthly cell phone/internet stipend
- Extra perks — IATAN travel membership, pet insurance, financial wellness tools, Calm app access, and more
