Program Support Assistant

Mission

Connecticut Community Care helps people of all ages, abilities, ethnicities and incomes live their best lives at home with active and meaningful connections to their communities.

Summary

Provides an array of general office tasks and administrative support. Aids in maintaining daily company and office-wide operations and functions. At CCC all duties are performed in a manner that fosters the achievement of the organization’s mission.

Essential Functions

1. Maintains active and inactive client records, including scanning, uploading, filing, splitting and/or archiving electronic and paper records.
2. Answers, screens and forwards incoming phone calls. Promptly directs emergency calls to the appropriate party.
3. Utilizes Ascend to maintain daily contact with the State of Connecticut through memos and additional communications, ensuring timely processing and data entry of state paperwork.
4. Prepares, maintains and updates assessment packets, forms and communications as required by the State of Connecticut.
5. Performs general office functions which may include sorting and distributing office mail, faxing, photocopying and scanning documentation to ensure smooth day to day office operations.
6. Processes monthly and quarterly reports generated by the State of Connecticut and Connecticut Community Care case management portal (CONNEXUS).
7. Provides intermittent telephone coverage, triages calls and forwards to the appropriate party as needed.
8. May distribute backup computers and charging equipment as needed by regional office staff.
9. May arrange for outside translation services for Care Managers and consumers.