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Project Engineer (Remote)

Job Description

The Remote Project Engineer is dedicated to completing innovative technology projects, enhancing system capabilities, and fostering a culture of collaboration to directly address the unique challenges of the area. This position is key in delivering project solutions to clients that exceed expectations through careful understanding of client technologies and a thoughtful approach to problem solving. The ideal candidate typically has 5 years of experience designing, testing, and deploying complete technology solutions.

Job Responsibilities

Expected Results

  • Champion the successful implementation of key projects, meeting client requirements and timelines.
  • Drive the optimization of IT system performance and reliability by proactively addressing challenges.
  • Enhance team collaboration and communication, contributing to the success of every project.

Prior Experience

  • Proven project execution expertise with a track record of successful implementations.
  • Strong technical proficiency in infrastructure components and systems.
  • Strong technical proficiency in configuring and deploying various infrastructure changes, including firewalls, servers, networking, and wireless.
  • Excellent problem-solving skills and a proactive approach to system optimization.
  • Outstanding communication and collaboration abilities for effective stakeholder engagement.
  • Client-focused mindset with a commitment to ensuring client satisfaction.
  • Flexibility, adaptability, and a customer-centric approach to project execution.

Job Qualifications

  • Experience working with remote teams is required.
  • Hands-on or remote deployment and troubleshooting experience for different technologies including endpoints, servers, cloud technologies, networks, etc.
  • Ability to work in a fast-paced, and at times high-pressure consulting environment.
  • Experience using Professional Services Automation (PSA) tools or ticketing platforms such as ConnectWise is a plus but not required for this position.
  • Prior experience working in a Managed Service Provider (MSP) environment supporting multiple Clients is a plus but not required for this position.
  • Experience using Remote Monitoring and Management tools (RMM) such as Kaseya or LabTech/ConnectWise Automate is a plus but not required for this position.

Required Areas of Expertise

  • Candidates must have demonstrable experience in at least two of the following areas:
  • Windows Server Environment Setup
    • Active Directory and Active Directory Services
    • DNS and DHCP
    • Hypervisor Setup and Configuration with Hyper-V
  • Cloud Platform Deployments
    • Standard O365 Apps such as SharePoint, OneDrive, and Microsoft Teams
    • Cloud Identify Management such as Azure AD and EntraID
    • MDM platforms including Intune and MaaS360
  • Email Migration and Support
    • Experience migration from on-premises Exchange to O365
    • Migration tools and scripts such as those from BitTitan
  • Data Storage Device Setup and Deployment
    • NAS solutions from QNAP and Synology and Dell

Preferred Areas of Expertise

  • Ideal candidates also have demonstrable experience in at least two of the following areas:
  • Hypervisor Setup and Configuration
    • VMWare ESXi
    • Nutanix Acropolis
  • Cloud Platform Deployments
    • AWS
    • Microsoft Purview
    • Power Automate
    • Egnyte
    • Cloudflare
    • QuickBooks Online
    • Apple MDM
    • Citrix ShareFile
  • Endpoint / Apple Ecosystem Support
    • macOS / iOS (device deployment, configuration, and support)
  • Equipment Setup and Deployment
    • Network Switches from Cisco and Dell Enterprise
    • Firewalls from SonicWall and Fortinet
    • Wireless Access Points (WAPs) from Cisco Meraki and Ubiquiti

Job Requirements

  • A home office set up that meets the following:
    • Computer: A working computer with a minimum of 8GB RAM and one of the following:
      • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
      • AMD Ryzen 5 or 7 (2000 series or newer), or
      • macOS 12 or newer.
    • Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
    • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
    • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
    • Webcam: An HD webcam for video calls.
    • 2nd Monitor
    • UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
    • A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
  • Excellent command of the English language both spoken and written
  • Able to work full time for 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
  • Able to pass our online behavior and cognitive assessments.
  • Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
  • Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $8.00/hour and may vary by experience and location.

Benefits

  • Comprehensive Health Plans / HMO (Employee & Dependent/s)
  • Life Insurance
  • Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
  • Paid Time Off (starts at 15 days per year)
  • Maternity/Paternity Leave
  • Paid US Holiday
  • Night Shift Bonus
  • Salary Advancement/Loan
  • Health & Wellness Program
  • Company-paid training and certification



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What this application asks

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First Name, Last Name, Email, Phone, Resume/CV, Location

  • When is the best time to call? written answer
  • Where are you currently based?
  • Please provide your salary expectations. Don't say negotiable, please enter a $ range (per hour).
  • What tech certifications do you have under your belt? written answer
  • Have you provided IT support for macOS and/or iOS devices in a business or enterprise environment? Please briefly describe your experience. written answer
  • Have you worked with AWS as part of a technical project? Please describe the services you used and your responsibilities. written answer
  • Have you used Microsoft Purview and/or Power Automate to support security, compliance, automation, or business processes? Please briefly explain how you used these technologies. written answer
  • How many years have you configured, managed, or supported Egnyte and/or Cloudflare in a professional environment?
  • Have you worked FOR an MSP? If so, please tell us how many years and what your experience was like.
  • Have you independently led an IT infrastructure project from planning through implementation? If yes, briefly describe the project and your role. written answer
  • Have you completed a migration to Microsoft 365 or Exchange Online? If yes, which migration tools have you used? written answer
  • Have you deployed or migrated Active Directory in a production environment? If yes, briefly describe the scope of the deployment or migration. written answer
  • Have you deployed or configured Hyper-V, VMware ESXi, or Nutanix in a production environment? If yes, specify which platform(s) and your level of involvement. written answer
  • Where did you hear about this job opening?
  • I would like to receive updates from a recruiter about this job via SMS. choose one

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