Project Manager
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Summary
Project Manager at ITVET, an IT managed services provider, planning and delivering varied client IT projects — phone system installs, cloud migrations, public Wi-Fi, cabling, and connectivity — coordinating engineers, vendors and stakeholders from scoping through to delivery and closure.
ITVET are committed to breaking the boundaries in IT Managed Services. Our passionate, expert team are dedicated to driving our clients forward, through innovation and perseverance. We’re proud to be a company that’s different. We take great pride in the fact that we are a community, and as a community, everyone contributes, has a voice, and is treated equally.
Job Summary:
As an ITVET Project Manager you will be responsible for the planning, scheduling, and delivery of IT projects. You will be a natural leader who practises common sense, remains calm, and is able to support, nurture and train individuals on the project deliverables. Being a strong communicator is essential to be able to get the job done, assigning instructions to engineers as well as updating key stakeholders along the way.
The solutions that are offered to our customers can be varied and may often involve multiple vendors and 3rd parties so the ability to connect at all levels and overcome challenges is vital.
- Lead projects from start to finish, working closely with different departments including Sales, Procurement and Clients to ensure project scope is clear and understood by all parties.
- Oversee multiple different types of IT projects such as SIP phone system installations, cloud migrations, public Wi-Fi installations, cabling and infrastructure installations, hosted services, leased lines and connectivity installations.
- Create and maintain detailed project plans that align with project scope, objectives and client requirements, continually monitoring progress, updating schedules and adjusting activities as required throughout the project lifecycle.
- Assign and allocate resources and project tasks according to project scope and requirements.
- Identify and manage dependencies, risks and assumptions likely to affect project success.
- Manage changes to project scope, ensuring project plans and associated documentation are updated accordingly.
- Work with the Procurement team to ensure equipment and materials are secured within the required project timeframes.
- Liaise with project stakeholders to ensure they are kept fully up to date with project progress.
- Provide support to Project Co-ordinators, giving clear instruction and guidance as required.
- Manage outsourced third-party contractors, where required, to ensure works are completed in line with project requirements.
- Contribute to the ongoing development of the project delivery process and act as a point of reference for project management matters.
- Required: -
- Experience managing IT Projects
- Experience working with complex, multi-dependant and multi-stakeholder projects.
- Ability to work in an organised manner and manage multiple projects simultaneously.
- Good understanding of on-premises and Cloud IT solutions and best practices.
- Strong communication and stakeholder management skills, with the ability to communicate effectively with both technical and non-technical stakeholders.
- Ability to take full ownership of projects from handover through to successful delivery, handover and closure.
- Commercial awareness, with an understanding of project budgets, resource allocation and scope control.
- Experience managing project risks, issues, dependencies and changes, including appropriate escalation.
- Experience managing customer expectations and providing clear, regular project updates.
- Strong problem-solving and decision-making skills, with the ability to take ownership of issues through to resolution.
- Advantageous: -
- Experience within an MSP environment
- Experience using project management tools, such as Microsoft Project, Monday.com, or similar platforms.
- Good working knowledge of Azure, Microsoft 365, SharePoint, networking, Wi-Fi and voice solutions.
- Experience working with telecommunications and connectivity suppliers such as Openreach, Gamma and TTB.
- Project Management qualifications such as PRINCE2, APM PMQ or equivalent.
- Private healthcare
- Fitness/wellbeing allowance
- Enhanced pension contributions
- Life and critical illness cover
- 33 days holiday allowance
- Employee assistance programme
- Perkstack benefits hub
- Enhanced parental leave
- Eyecare vouchers
- Dental vouchers
- Additional paid leave days for volunteering
- Free parking
- Free breakfast, lunch and snacks in office
- Games area
- Busy social calendar
- Busy social calendar