Project Manager/Leader - Senior

Position Overview

Justice Technology Services is seeking an experienced Senior Project Manager/Leader to plan, coordinate, and deliver complex audio-visual, videoconferencing, telecommunications, and Information Technology (I&IT) projects.

The successful candidate will lead concurrent medium-to-large-scale projects involving enterprise technology implementations, network architecture, Voice over IP (VoIP), video, audio-visual systems, and building telecommunications infrastructure. The role requires strong project governance, vendor management, procurement, risk management, financial oversight, stakeholder engagement, and organizational change management capabilities.

Key Responsibilities

Project Planning and Delivery

• Plan, lead, coordinate, and control all phases of concurrent I&IT and audio-visual projects.
  
  
  
• Develop project charters, master project plans, schedules, work breakdown structures, and resource plans.
  
  
  
• Define project objectives, scope, deliverables, milestones, and acceptance criteria in collaboration with stakeholders.
  
  
  
• Lead project kick-off meetings and establish communication, risk assessment, procurement, and mobilization plans.
  
  
  
• Monitor project progress and ensure delivery within approved timelines, budgets, and quality standards.
  
  
  

Audio-Visual and Technical Implementation

• Lead projects involving audio-visual systems, videoconferencing, telecommunications, VoIP, voice, data, video, and radio technologies.
  
  
  
• Coordinate facility scope validation, construction completion, equipment procurement, receipt, and validation.
  
  
  
• Oversee GUI design, review and approval, functional design drawings, and onsite system installation.
  
  
  
• Coordinate use-case-based test plans, quality assurance, system testing, and functionality testing.
  
  
  
• Manage commissioning, client handover, final acceptance, and sign-off.
  
  
  
• Ensure vendors provide complete as-built documentation, inventories, photographs, programs, manuals, and close-out packages.
  
  
  

Risk, Issue, and Change Management

• Identify, assess, monitor, and mitigate project risks and issues.
  
  
  
• Escalate significant issues and proposed changes to project sponsors for decisions and approvals.
  
  
  
• Assess change impacts and update project plans, schedules, resources, and budgets accordingly.
  
  
  
• Apply change management principles to support business process improvements and user adoption.
  
  
  
• Recommend appropriate solutions to address technical, operational, and organizational challenges.
  
  
  

Stakeholder and Team Leadership

• Manage relationships with clients, business areas, I&IT specialists, project sponsors, and external partners.
  
  
  
• Provide leadership, direction, and guidance to project teams, vendors, contractors, and local trades.
  
  
  
• Build collaborative teams and establish clear accountability for project deliverables.
  
  
  
• Communicate project status, risks, issues, dependencies, and recommendations to stakeholders.
  
  
  
• Conduct service review meetings and lessons-learned sessions.
  
  
  

Financial Management and Procurement

• Develop and manage project budgets, cost estimates, forecasts, and financial controls.
  
  
  
• Coordinate I&IT procurement planning for software, hardware, IP circuits, bandwidth, and related services.
  
  
  
• Negotiate the acquisition of goods and services and administer contractual agreements.
  
  
  
• Prepare business cases, proposals, tenders, and submissions for senior-level decision-making.
  
  
  
• Support Treasury Board and Management Board of Cabinet submissions as required.
  
  
  

Documentation and Project Closure

• Maintain project plans, schedules, risk registers, communication plans, and delivery documentation.
  
  
  
• Validate completion of facility, construction, equipment, and technical implementation activities.
  
  
  
• Ensure final client acceptance and vendor documentation are completed.
  
  
  
• Prepare internal close-out packages, including financial reports, site profiles, and project journals.
  
  
• Document lessons learned and support continuous improvement.
  
  
  

Requirements

Required Qualifications and Experience

• At least 10 years of project management experience.
  
  
  
• At least 5 years of audio-visual and videoconferencing technology experience.
  
  
  
• Demonstrated experience managing concurrent, technically complex I&IT projects across multiple enterprise technologies.
  
  
  
• Experience delivering medium-to-large-scale technology implementation projects on time and within budget.
  
  
  
• Knowledge of audio-visual, communications, videoconferencing, and IT deployment best practices.
  
  
  
• Experience with project planning, resource allocation, risk management, change control, and financial management.
  
  
  
• Experience managing vendors, contractors, technical teams, procurement activities, and contractual agreements.
  
  
  
• Strong understanding of organizational change management and business/user adoption planning.
  
  
  
• Excellent stakeholder management, negotiation, presentation, and communication skills.
  
  
  
• Proficiency in Microsoft Word, Excel, Outlook, and Microsoft Project.
  
  
  

Technical Knowledge and Competencies

The ideal candidate should demonstrate knowledge of the following:

• Audio-visual systems and videoconferencing technologies, including hardware and software.
  
  
  
• Telecommunications infrastructure, network architecture, IP circuits, bandwidth, voice, data, video, and VoIP.
  
  
  
• Enterprise I&IT infrastructure, software development platforms, and technical architecture.
  
  
  
• Multi-tier software architecture, cloud technologies, and infrastructure requirements.
  
  
  
• IT security requirements and implementation of high-availability solutions for sensitive and confidential environments.
  
  
  
• Technical standards, architecture principles, and best practices for validating vendor recommendations.
  
  
  
• Operations management, resource management, financial controls, and procurement processes.
  
  
  
• Project governance, risk assessment, issue resolution, quality assurance, and commissioning.
  
  
  

Required Project Deliverables

The candidate will be responsible for coordinating and delivering the following project artifacts and activities:

1. Project charter and project kick-off.
   
   
   
2. Master project plan and work breakdown schedule.
   
   
   
3. Procurement and mobilization plans.
   
   
   
4. Risk assessment and communication plans.
   
   
   
5. Business and user adoption plans, including training materials, user manuals, and GUI requirements.
   
   
   
6. Validated facility scope of work and construction completion.
   
   
   
7. Use-case-based test plans.
   
   
   
8. Equipment procurement, receipt, and validation.
   
   
   
9. GUI design approvals and finalized functional design drawings.
   
   
   
10. Onsite system installation and implementation.
    
    
    
11. Quality assurance, system, and functionality testing.
    
    
    
12. Commissioning, client handover, and formal sign-off.
    
    
    
13. Vendor as-built documentation and close-out packages.
    
    
    
14. Lessons-learned sessions and service review meetings.
    
    
15. Internal project closure documentation, including financial reports, site profiles, and journals.
    
    

Project Management Skills

• Extensive experience managing all phases of concurrent, complex I&IT projects.
  
  
  
• Knowledge of enterprise I&IT, audio-visual, videoconferencing, and converged communications solutions.
  
  
  
• Strong risk and issue management, including engagement with senior executives.
  
  
  
• Demonstrated change management capabilities.
  
  
  
• Effective prioritization and resource allocation.
  
  
  
• Experience managing technical teams, vendors, and local trades to deliver projects on time, within scope, and on budget.
  
  
  

Technical Skills

• Advanced knowledge of audio-visual and videoconferencing hardware and software.
  
  
  
• Experience managing project budgets, cost estimates, forecasting, and financial controls.
  
  
  
• Procurement experience, including negotiation, acquisition of goods and services, and contract administration.
  
  
  

Communication Skills

• Strong interpersonal, negotiation, consultation, and collaboration skills.
  
  
  
• Ability to build effective client relationships and high-performing project teams.
  
  
  
• Experience preparing and delivering presentations, proposals, and business cases.
  
  
  
• Ability to influence stakeholders, secure buy-in, resolve conflicts, and support strategic decisions.
  
  
  

Public Sector Experience

- Five years of public sector experience.

8. Mandatory Requirements and Preferred Experience

Must-have requirements

• Minimum 5 years of audio-visual and videoconferencing technology experience.
  
  
  
• Minimum 5 years of project management experience, as stated in the supplier comments.
  
  
  
• Knowledge of best practices for audio-visual, communications, and IT deployment.
  
  
• Ability to work onsite at the Toronto office five days per week.
  

Preferred / Asset

• Previous Ontario Public Service (OPS) experience.
  
  
  
• Previous Justice Sector experience.
  
  
  

The formal experience requirements also specify at least 10 years of project management experience. Candidates should meet the 10-year requirement to align with the main job description.