Project Manager (Operations & Maintenance)
Responsibilities:
Oversee the operations and maintenance of the CCTV system for a Government Authority in Singapore, ensuring high system availability, compliance with contractual Service Level Agreements (SLA), and continuous system performance optimisation.
Lead and manage 24/7 maintenance operations including fault response, troubleshooting, rectification, and incident management to ensure system uptime, reliability, and operational availability.
Monitor system performance, logs, alarms, and metrics to detect faults early, conduct root cause analysis (RCA), and implement corrective and preventive actions.
Establish and enforce preventive and corrective maintenance regimes, including routine inspections, servicing, firmware/software updates, and system tuning.
Manage system lifecycle activities including asset inventory, spare parts management, equipment replacement, upgrades, and relocation.
Coordinate with internal engineering teams, customer representatives, and subcontractors for fault escalation, troubleshooting, and service delivery.
Evaluate and propose system enhancements, upgrades, and optimisation initiatives, and oversee implementation while ensuring minimal service disruption and proper change management.
Serve as the primary point of contact with the Authority, conducting SLA reviews, governance meetings, and ensuring compliance with contractual, regulatory, and audit requirements.
Prepare and submit monthly reports, maintenance records, and documentation including SOPs, maintenance logs, incident reports, and system configurations.
Manage internal maintenance teams and external vendors, ensuring compliance with safety, security clearance, and site requirements.
Requirements:
Bachelor’s degree in Engineering, Computer Science, or related discipline.
Project Management Professional (PMP) or equivalent certification preferred.
Minimum 3 years of experience in maintenance or operations management of large-scale systems.
Experience managing SLA-driven maintenance contracts, preferably for government or critical infrastructure.
Strong understanding of CCTV systems, networking, and system integration.
Proven experience in incident management, root cause analysis, and system operations.
Strong stakeholder management, communication, and problem-solving skills.
Experience working with Government projects or regulated environments.
Familiarity with cybersecurity standards (e.g., IM8, CSA guidelines).
Knowledge of IT service management frameworks (e.g., ITIL).
Experience managing 24/7 operations and support teams.
Experience managing vendor contracts and service providers.
If you are keen, please email your updated resume to daisylyn.jocson@tg-hr.com
EA License no.14C7275/Registration no. R1434860
Please take note that only shortlisted candidate will be contacted. Thank you.