Project Manager (Scrum Master)
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Summary
Remote Scrum Master/Project Manager at a government-technology consultancy: you run agile ceremonies for two highly technical scrum teams, triage production issues into actionable tickets, coordinate with government stakeholders and vendors, and join a weekly-per-month rotation leading releases and incident response, using tools like Azure DevOps and Confluence.
About Nava
Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges.
As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good.
Position summary
You’ll manage the support of a mid-large scale product, working closely with our engineers, designers and government partners to triage issues and distill them into clear, actionable tickets for the team. You'll be available to tackle Priority one issues as they arise. You'll also work with the team to continually improve on our response and support of the system and build close working relationships with a variety of people, including engineers, client stakeholders, and partner vendors.
You think holistically and understand how the details of the project fit into the bigger picture, and take pride in working through highly ambiguous situations to deliver value to users. You have a strong bias towards action when faced with incomplete information, and communicate transparently to build consensus internally and externally.What you'll do
- Serve as a primary connection between government stakeholders and the Nava team, managing the agile ceremonies , estimating effort and capacity, triaging production incidents, setting delivery expectations, tracking and communicating progress, and removing blockers as they arise
- Proactively build and maintain strong relationships with your Nava teammates, government stakeholders, contractors, and cross-functional partners
- Develop a strong understanding of the team’s objectives, systems, and capabilities to inform project priorities and help resolve issues effectively
- Coordinate across multiple scrum teams to drive alignment across complex ecosystems and support successful outcomes
- Provide clear, accurate, and timely reporting on risks, progress, successes, challenges, and outcomes
- Monitor team velocity and sprint commitment reliability, and continuously improve the team’s processes for planning, organizing, and delivering work
- Demonstrate a commitment to continuous learning, embrace change, and ask thoughtful questions to better understand business needs and technical capabilities
- Be part of a rotation of Project Managers who lead production releases and incident response approximately one week per month, on top of normal Agile Scrum duties for your teams. If a high-priority incident arises during your rotation, you may need to work extra hours outside of the normal work day
Required skills
- 5+ years of experience as a Project Manager, Delivery Manager, Scrum Master, Product Manager, or similar role in a complex software development environment with multiple stakeholders
- 3+ years of experience leading Agile Scrum teams, including facilitating ceremonies and supporting effective team delivery
- Ability to serve as Scrum Master for two concurrent and highly technical workstreams , such as cloud infrastructure and payments processing
- Direct, hands-on experience using Agile performance metrics to monitor and improve team performance, including velocity, sprint commitment reliability, capacity planning, and backlog health
- Experience using and managing engineering ticketing systems, with a strong focus on tracking issues through resolution and maintaining clear, thorough documentation. Experience with Azure DevOps (ADO) and Confluence is preferred
- Demonstrated experience leading fast-paced, complex projects involving multiple milestones, dependencies, integrations, and significant risk, uncertainty, or scale
- Experience working collaboratively across Product, Design, and Engineering teams in a multidisciplinary environment, with a focus on maintaining clear, consistent, and fast communication
- Experience with Agile frameworks such as Scrum, Kanban, or SAFe, and familiarity with Agile development practices such as continuous integration and continuous delivery
- Ability to build and maintain strong client relationships and collaborate with stakeholders to drive prioritization across multiple projects
- Strong organizational skills and attention to detail, with the ability to manage competing priorities effectively
- Excellent communication, situational awareness, and conflict-resolution skills, with a focus on increasing transparency and alignment across teams
- Adaptive, proactive, empathetic, and tenacious approach to problem-solving, with a positive and collaborative mindset
Desired skills
- Project management in a government technology delivery context (state or federal)
- Track record of maturing and expanding agile transformation and pursuing best practices in project management with government stakeholders
- Experience building and strengthening technical quality assurance processes and/or CI/CD pipelines
Compensation
$114,300—$126,000 USD
Other requirements
All roles at Nava require the following:
Legal authorization to work in the United States
Ability to meet any other requirements for government contracts for which candidates are hired
Work authorization that doesn’t require visa sponsorship, now or in the future
May be subject to a government background check or security clearance, depending on the contract
Perks working with Nava
Health coverage — comprehensive medical, dental, and vision plans to support your overall health needs
Insurance coverage — Nava provides disability, life, and accidental death insurance at no cost
Time off — vacation, holidays (including Juneteenth), and floating holidays to rest and recharge
Company holidays — enjoy 12 paid federal holidays each year on top of your regular PTO
Annual bonus — when Nava meets its goals, eligible employees receive a performance-based annual bonus
Parental leave — paid time off for new parents, plus weekly meals delivered to your home
Wellness program — full platform offering physical, mental, & emotional health resources & support tools
Virtual care — see doctors online with no copay through a virtual visit program (depending on available providers)
Sabbatical leave — earn extended unpaid leave after continuous service for personal growth or rest
401(k) match — Nava matches 4% of your salary to support your retirement savings plan
Flexible work — remote-first environment with flexibility built around your schedule and responsibilities
Home office setup — company laptop & setup assistance provided via Staples for remote work needs
Utility support — monthly reimbursement to help offset eligible home office utility expenses
Learning opportunities — internal training programs and resources to help grow your professional skills
Development opportunities — LinkedIn Learning access & an annual allowance for courses, tuition, & certs
Referral bonus — get rewarded when you refer great people who join the Nava team
Commuter benefits — pre-tax commuter programs to support in-office travel when applicable
Supportive culture — A collaborative and remote-friendly team environment where people genuinely care
Location
We have fully remote options if you reside in one of the following states:
Alabama, Arizona, California, Colorado, Connecticut, DC, Delaware, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin
*If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time.
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Please contact the recruiting team at recruiting@navapbc.com if you would like to request any form of reasonable accommodation during the application or interviewing process.
We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States.
Equal Employment Opportunity
Nava is committed to providing equal employment opportunities without discrimination or harassment on the basis of race, gender and/or gender identity or expression, color, creed, religion, religious creed, age, national origin, ethnicity, disability, veteran or military status, sex, sexual orientation, reproductive health autonomy, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth, genetic information, domestic violence victim status, marital status, citizenship status, or any other characteristic protected by law. Nava prohibits any such discrimination or harassment. This policy applies to all employees, applicants, contractors, and temporary workers of Nava.
Skills
As published by greenhouse · 21 questions · 1 written answer
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter
Short answers (7)
- Preferred First Name optional
- LinkedIn Profile:
- Current Company Name
- Current or Most recent Job title
- How did you hear about us? (Previous or Current Employee, LinkedIn, Conference, Job board, etc) optional
- Were you referred to Nava? If so, please provide their name below. optional
- What is your targeted salary compensation based on this posting?
Pick from a list (13)
- Are you legally authorized to work in the United States?
- Will you now, or in the future, require any type of sponsorship for employment Visa Status (e.g., H-1B)?
- What is your highest level of education completed?
- Do you live in one of our approved remote work states? Alabama, Arizona, California, Colorado, Connecticut, Delaware, DC, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin
- What state will you be working in?
- Please note: This role requires you to work from the contiguous United States.
- In the last 5 years, how many have you lived in the Continental United States? (Must be at least 3 out of the last 5 years)
- What past or current government experience? optional
- Have you previously been employed by the U.S. Federal government (including as a civilian, military service member, contractor, or in any other official capacity)? optional
- If you answered “Yes”, please note that you will be required to provide a post Employment Government Ethics opinion letter prior to hire. If you have the letter, please attach to your application. optional
- Do you have any active non-competes or restrictive covenants that may hinder us from hiring you? optional
- Are you currently subject to any federal or regulatory cooling-off periods that would restrict your ability to engage in this role? optional
- Some of Nava’s projects may require an “On Call” rotation. Are you comfortable participating in an on-call rotation if required by the needs of the project? (Please note: a “No” answer will not disqualify you from consideration.) optional
Written answers (1)
- If the above answer is “yes”, could you provide details on the duration and scope of any such restrictions? optional