Project Manager (Service Operations)
Thumbtack helps millions of people confidently care for their homes.
Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
Thumbtack helps millions of people confidently care for their homes.
Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
About the Service Operations Team
We're a tight-knit team of project management, process, customer experience and workforce management professionals working together to deliver world-class service through operational excellence and strategic enablement. We collaborate closely with frontline Service, Business Apps, QA, Enablement, and Analytics teams to plan and deliver on complex initiatives that improve processes, tools, and how our service operates day-to-day. Our focus is on creating service experiences that are both efficient for our operations team and effective for our customers and pros.
About the role
As a Project Manager within Thumbtack’s Service Operations PMO team, you will be responsible for planning, executing, and overseeing programs that improve our service delivery and operational efficiency. You will work closely with cross-functional teams to ensure that programs are well-structured, risks are managed, and stakeholders are engaged throughout the program lifecycle.
What you’ll do
Design and implement structured program plans, including detailed task lists, timelines, and resource allocations.
Identify program dependencies and work with relevant teams to manage and resolve them effectively.
Conduct regular program meetings to monitor progress, address issues, and facilitate decision-making, demonstrating ownership across functional lines.
Maintain comprehensive program documentation and reporting to ensure transparency and accountability.
Collaborate with stakeholders across departments to align program objectives with organizational goals.
Monitor program risks and develop contingency plans to mitigate potential impacts.
Support the continuous improvement of program management processes and tools within the team.
Build expertise quickly in any specialization related to your program assignments.
In order to be successful, you must bring
At least 5+ years of experience in program or project management, preferably within service operations or a related area, ideally managing concurrent projects.
Proficiency in project management software (e.g., Jira, Coda, Smartsheet) and familiarity with Agile and Waterfall methodologies.
Strong analytical and problem-solving skills, with attention to detail.
Effective communication skills, with the ability to engage and align diverse stakeholders.
Proven ability to manage risks and navigate complex program challenges.
Experience in a high-growth, fast-paced technology environment preferred, with a track record of adapting to evolving role responsibilities.
PMP certification preferred.
Willingness to work on the graveyard shift.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
Skills
As published by ashby · 22 questions · 2 written answers
Basics
Name, Email, Resume
Short answers (12)
- Phone optional
- LinkedIn Profile optional
- Website optional
- Upon signing a job offer, how many days would you need to render before you can start?
- Please run a speed test via tack.speedtestcustom.com and paste below the link to the result.
- Tell us about a big, messy customer service operations project you helped bring to life (ideally, this should be from a call center or shared services company). What made it complicated—and how did you get it across the finish line?
- Have you worked in Thumbtack Philippines before? If yes, please specify your role and the dates of your employment.
- Do you have any relatives or any person that you are in a familial relationship with who is currently employed or has an active application at Thumbtack? If yes, indicate the name of the employee/s or applicant/s (please indicate the job they applied to) and the nature of your relationship with them.
- By joining Thumbtack, would there be any conflict of interest with your current or last employer or employment agreement (this includes non-compete clause, dual corporate/freelance employment, similar business, etc.)? If yes, please elaborate below.
- If you selected "Location not listed" above, please use the text box below to let us know where you intend to work from. optional
- Have you worked in Thumbtack Philippines before? If yes, please specify your role and the dates of your employment.
- Do you have any relatives or any person that you are in a familial relationship with who is currently employed or has an active application at Thumbtack? If yes, indicate the name of the employee/s or applicant/s (please indicate the job they applied to) and the nature of your relationship with them.Note: Failure to disclose this information in this application form may affect your candidacy for this role, or can be a cause of corrective action as indicated in our discipline manual, once hired.
Pick from a list (7)
- Which of the following best describes your experience in program or project management?
- Given the nature of this role supports our US operations, are you amenable to working a graveyard shift?
- This role is open only to candidates who are currently residing anywhere in the Philippines. Are you authorized to work in the said country?
- We want to be sure this position is a good match! Are you comfortable with graveyard shifts? Our shifts generally follow US business hours.
- By ticking the box/signing and submitting your application, you explicitly and unambiguously consent to the collection, processing, and storage of your personal data by TSSP for the purposes described in this Privacy Notice.
- Thumbtack currently supports remote work in a number of locations across the United States, Ontario and the Philippines. Using the drop down list below, please select the location you intend to work from. If you are not currently located in or able to work from a location listed below, please select "Location not listed."
- This role is open only to candidates who are currently residing anywhere in the Philippines. Are you authorized to work in the said country?
Written answers (2)
- Please run a speed test via tack.speedtestcustom.com and paste below the link to the result.
- By joining Thumbtack, would there be any conflict of interest with your current or last employer or employment agreement (this includes non-compete clause, dual corporate/freelance employment, similar business, etc.)? If yes, please elaborate below.
Attachments (1)
- Cover Letter optional