Project Manager With BA Capablities
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Summary
Project manager with high-level business analysis duties (70/30 split) who owns end-to-end delivery of CRM/SaaS/ERP/cloud implementations for a UK higher-education client — running plans, budgets, RAID logs, governance, UAT/go-live, plus discovery workshops, process mapping and requirements capture. Office-based in Hinjewadi Phase 3, India.
Who are we
Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.
Key responsibilities
Project management (core -70%)
- Own end-to-end delivery from initiation to closure: scope, plan, milestones, budget and benefits.
- Build and maintain the project plan, RAID log, dependency map and change control.
- Run governance: weekly status (RAG), steering committee packs and decision logs for UWL leadership.
- Manage stakeholders across academic, professional services, IT and third-party suppliers.
- Track scope, time and cost; raise variances early with options and trade-offs.
- Lead delivery using Agile, Waterfall or hybrid methods, matched to the project.
- Coordinate UAT, cut over, go-live readiness and hyper care.
- Manage handover to business-as-usual support and capture lessons learned.
Business analysis (high level - 30%)
- Run discovery workshops to understand current processes, pain points and goals.
- Map current-state and future-state processes.
- Capture and prioritize high-level requirements and user stories.
- Maintain traceability from requirements to solution, test and sign-off.
- Support gap and impact analysis, including change impact on staff and students.
- Translate business needs for technical teams and solution architects; detailed analysis is supported by specialists where needed.
Requirements
Essential
- 8+ years in IT or business change delivery, including 5+ years as a Project Manager.
- Proven delivery of CRM, SaaS, ERP or cloud implementations end to end.
- Hands-on experience running workshops, mapping processes and writing requirements.
- Strong control of plans, budgets, RAID logs and status reporting.
- Confident communicator with senior stakeholders; able to challenge and negotiate.
- Working knowledge of Agile (Scrum/Kanban) and Waterfall delivery.
- Tools: Jira or Azure DevOps, MS Project or Smartsheet, Confluence, Visio or Miro.
Desirable
- Experience in UK higher education (e.g. student lifecycle, admissions, SIS, LMS, Salesforce Education Cloud).
- Awareness of UK GDPR and data protection in project delivery.
- Experience managing third-party suppliers and fixed-price delivery.
Qualifications
- PRINCE2 Practitioner, PMP or APM PMQ (one required).
- Agile certification (e.g. PSM, AgilePM) — desirable.
- BA certification (e.g. BCS Business Analysis, CBAP) — desirable.
Behaviours
- Ownership mindset: drives outcomes, not just activities.
- Structured and calm under pressure.
- Collaborative and empathetic with non-technical stakeholders.
Benefits
NA