Project Technical Support III (IT Support)

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Project Technical Support III (IT Support)

Number of Vacancies: 2

Primary Location: Uttar Pradesh (Lucknow and Varanasi)

What is Community Empowerment Lab?

We, at Community Empowerment Lab, love to watch our people write their own stories – stories of success and challenges, stories of connecting with communities, of serving mothers and children. Stories of serving our nation.

So, who are we exactly? We are a Not for Profit Research Organization working on the frontiers of maternal and neonatal health, serving some of the most vulnerable through innovations and leveraging cutting-edge scientific approaches in public health. We are driven by scientific evidence, national priority, and global public health challenges!

Our mission revolves around empowering communities by providing them with evidence-based solutions to address their needs, thereby bridging the gap between communities and scientific knowledge. We adopt a grounds-up approach, engaging with communities to understand their requirements and co-designing solutions with scientific rigour. These solutions undergo trials and implementation research to ensure efficacy. The insights gained are then scaled up to influence state, national, and global policies and practices. Our focus lies at the intersection of newborn survival and maternal health, health system strengthening, and early childhood development, aligning all our initiatives to tackle both local and global challenges faced by newborns and mothers.

We are Collaborative Centre of Excellence for Indian Council of Medical Research joining hands with several scientific research organizations pan-India to address numerous national priorities and build a future scientific workforce for the country! We are also an ICMR - Centre for Advanced Research for Neonatal and Maternal Health working on solutioning newborn survival! In Uttar Pradesh, we support UP National Health Mission as a newborn survival specialist through UP TSU (Uttar Pradesh Technical Support Unit).

For more information please visit our website

What defines us as a team?

We are young, collegial, committed, and sensitive - a bunch of creative people which loves to do science with a compassionate heart. We believe in human goodness, unending capacities to grow as leaders, and finding meaning through consistent efforts. We believe in learning by doing! We believe in soiling our hands, doing science in the midst of community, and keeping the community at centre! We are not mere desktop researchers. We value high-impact research publications and simultaneously bringing the solutions to the doorstep of those who need them most!

Our people drive the organization and contribute to mutual growth. Some bright public health scientists, tech talent, management mavens, community organizers, and volunteers have kept us going for over twenty years now. We are ambitious, and growing and we need many more of our tribe now. At CEL, we encourage people to pursue a career, with a passion for public health service.

What do you get? The freedom to express your talent, the joy of watching the difference your work makes to our nation, and the reward of working with a vibrant, joyful team.

Who are we looking for?

CEL is now looking for IT Support. We are building a dedicated Analytics team to manage the primary data collection platform, support data management, disseminate data for regular and ad-hoc reporting, check and improve the quality, troubleshoot problems in data collection, storing, and sharing that meet the highest metrics of success under various projects of the CEL. You will be at the core of our data center, watching the flow of data and helping to channel it for decision-making.

Since our study area consists of families that have Hindi as their native language - communication in Hindi and local dialect would be desirable. Proficient communication in English would be appreciated for engaging in formal communication, especially with our foreign partners, stakeholders, etc.

Scope of Work

● Technical Support

▪ Provide technical assistance and troubleshooting services to analytics and data collection team members for IT-related issues.

▪ Assist in the development of digital data collection platforms.

▪ Provide training and capacity building of the data collection team for digital data collection platforms and other IT-related solutions.

▪ Whenever required create short utility programs to manage data effectively.

● Data Protection and Compliances

▪ Implementing and maintaining cybersecurity measures to protect research data and infrastructure from unauthorized access, data breaches, and cyber threats

▪ Establishing backup procedures and recovery plans to prevent data loss and ensure continuity of research operations in case of system failures or disasters

▪ Ensuring compliance with relevant data protection regulations, institutional policies, and research ethics guidelines governing the handling and storage of sensitive research data

▪ Keep proper record of all devices assigned to the user and received

▪ Document all support interactions and maintain accurate records of issues and solutions.

▪ Keep up-to-date with advancements in technology and industry best practices.

● Hardware and Software Management

▪ Installation, configuration, and maintenance of software tools and applications used for data analysis, visualization, and reporting

▪ Procurement, setup, and maintenance of computer hardware, peripherals, and networking equipment required for research activities.

▪ Diagnose and resolve technical problems with network connectivity, printers, and other IT equipment.

● Office Support

▪ Coordinate with end-users to schedule and perform data backup operations, ensuring minimal disruption to productivity.

▪ Support in maintaining organization inventory records

▪ Support in project document scanning and printing

The IT Assistant will have significant IT support and management responsibilities in the analytics team.

Travel: Willingness to travel to the field as per requirement.

Qualification and Experience

● Bachelor's degree in Computer Science, Information Technology, or related field plus three Years’ experience / or Post graduate degree in technology or relevant subject/field.

● ICMR age norms will apply, applicants must be age 35 years or below.

Necessary knowledge and skills

● Good knowledge of MS Office/LibreOffice components like Excel, word, and presentation

● Proven experience in providing technical support and troubleshooting IT systems.

● Strong knowledge of computer hardware, software, and operating systems (Windows, macOS, Linux).

● Familiarity with networking protocols, such as TCP/IP, DNS, and DHCP.

● Experience in the ethical use of AI tools (chatGPT etc.)

● Excellent communication and customer service skills.

● Ability to work independently and prioritize tasks in a fast-paced environment.

● Working knowledge of creating programs in PHP. Knowledge of Python, Stata, or other analysis tools is an added advantage

● Knowledge of database platforms like MySQL and Postgres is an added advantage

Compensation: As per ICMR norms.

Application Procedure:

If you find this opportunity aligning with your skills and passion, we welcome you to apply by following these steps:

➢ Apply on this link

➢ Craft a brief yet impactful cover letter, around 500 words, that details your motivation for applying, your interest in Maternal and Newborn Health, and your enthusiasm for contributing to the work of Community Empowerment Lab.

➢ Attach your updated resume with a recent photograph.

➢ We kindly request that you include your current and expected salary details, along with your anticipated start date, in your cover letter.

Requirements

● Bachelor's degree in Computer Science, Information Technology, or related field plus three Years’ experience / or Post graduate degree in technology or relevant subject/field.

● ICMR age norms will apply, applicants must be age 35 years or below.