Promotions Supervisor

Essential Functions and Responsibilities:

• Lead the day-to-day execution of all casino promotions, drawings, tournaments, kiosks, giveaways, and special events.

• Ensure promotions are conducted accurately, consistently, and in accordance with approved rules, Internal Controls, and Gaming Commission requirements.

• Coordinate all operational aspects of promotional events before, during, and after execution.

• Verify promotional setups, prize inventory, kiosks, signage, promotional materials, and equipment are prepared prior to each event.

• Monitor promotions in real time and resolve operational issues while maintaining a positive guest experience.

• Conduct promotional drawings and prize distributions while ensuring proper documentation and audit controls.

• Maintain promotional calendars, event checklists, and operational timelines.

• Train Promotions Representatives on promotional procedures, customer service standards, kiosk operations, loyalty program functionality, and gaming compliance.

• Educate employees from other departments on promotional mechanics and operational changes.

• Assist guests with understanding promotional rules, kiosk functionality, mobile promotions, offers, drawings, and loyalty program benefits.

• Develop training materials, quick-reference guides, and Standard Operating Procedures (SOPs).

• Conduct refresher training to ensure consistency across all promotions.

• Maintain accurate promotional records and documentation for auditing purposes.

• Ensure promotional prize distributions comply with Gaming Commission regulations and Internal Controls.

• Identify operational risks and recommend process improvements.

• Serve as the operational liaison between Marketing and other casino departments.

• Participate in pre-event planning meetings and post-event evaluations.

• Must maintain the strictest confidence of any and all confidential information.

• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

• Deliver exceptional guest service while maintaining professionalism under pressure.

• Resolve guest concerns related to promotions, drawings, kiosks, and loyalty accounts.

• Create a fun, engaging, and welcoming promotional atmosphere.

• Evaluate promotional effectiveness and recommend operational improvements.

• Identify opportunities to simplify processes and improve the guest experience.

• Assist Marketing with testing and implementing new promotional technologies and systems.

• Perform other duties as assigned.

Qualifications/Requirements

To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.

• Associates degree in Marketing or commensurate experience required.

• Minimum 3 years’ experience working promotions/events preferred.

• Prior supervisory experience required.

• Scheduling flexibility and dependability required.

• Excellent quantifiable customer service skills and dependability required.

• Must be able to type minimum of 40 words per minute.

• Ability to operate a personal computer and analyze data.

• Must possess excellent communicate skills.

• Ability to write and speak effectively to the public, employees and customers.

• Must have the ability to deal effectively and interact well with the customers and employees.

• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

• Must be able to be approved for and maintain a valid gaming license.

• Must be able to read, write speak, and understand English. Must be able to respond to visual and aural cues.

• Work nights, weekends and holidays as required.

• Employment is contingent upon a favorable outcome of a background investigation and drug screening.