Psychology Program Manager

This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and submit your EDRP application within four months of appointment. Program Approval, award amount (up to $200,000) & eligibility period (one to five years) are determined by the VHA Education Loan Repayment Services program office after review of the EDRP application. Former EDRP participants ineligible to apply.

The BHIP Supervisor provides administrative coordination, clinical leadership and supervision, and programmatic development/implementation to a multidisciplinary team in a very large and complex outpatient region, with the goal of ensuring effective and efficient delivery of mental health services for Veteran patients and their families in accordance with the mission of our healthcare system. - Reviews Community Care psychotherapy and psychological service consults and liaises with the community partners who are providing treatment for Veterans in the community. - Oversees team functioning and Mental Health Service care delivery provided within the team. - Leads the development of psychotherapy initiatives. - Oversees the implementation of Joint Commission requirements, particularly treatment planning and measurement-based care. - Develops and maintains high-quality Mental Health team functioning and processes while meeting all Environment of Care and programmatic requirements. - Works closely with the site Clinical Operations Manager and BHIP Program Manager to align Team objectives with overall programmatic needs.- Fosters a cohesive interdisciplinary team environment. - Oversees quality control issues and performance measures in collaboration with the VA NCHCS BHIP Program Manager.- Assists the BHIP Program Manager in overseeing compliance with the successful execution of Mental Health Performance Measures, SAIL, workload, VERA capture, Veteran patient satisfaction, and quality assurance. - Utilizes the service recovery model with Veteran patients who express dissatisfaction or concerns regarding their mental health care as requested; provides consultation for all mental health clinicians in-regard-to the clinical care of complex cases. - Provides overarching supervision, including annual performance ratings for the following BHIP and telehealth disciplines: psychologists, social workers, licensed counselors, nurses, and psychiatrists. - Clearly communicates established guidelines and performance expectations for staff through the formal employee performance management system.- Develops functional statements and performance standards. - Observes workers' performance, demonstrates and conducts work performance critiques. - Provides informal feedback and periodically evaluates employee performance.- Identifies training needs of employees and arranges training as appropriate. - Works to resolve informal complaints and grievances; develops work improvement plans recommending personnel actions as necessary. - Provides advice and counsel to staff regarding work and administrative matters. - Invokes disciplinary measures as necessary and appropriate to the authority delegated in this area. - Reviews and approves or disapproves leave requests. - Assists with BHIP staff recruitment, conducts interviews, and makes selections for vacant positions of all disciplines. - Uses sound judgment in the interpretation of trends and patterns; provides application of guidelines and the recommendations for the purposes of general outpatient mental health enhancements. - Performs work related to the review, monitoring, analysis, planning, and assessment of the outpatient mental health services and related projects and annual deliverables. Work Schedule: Monday - Friday; 8:00 a.m. - 4:30 p.m.; Tour of duty subject to change to meet the needs of the Agency Telework: Available ad hoc as per agency policy Virtual: This is not a virtual position. Functional Statement #:00000 Relocation/Recruitment Incentives: May be authorized for highly qualified candidates EDRP Authorized: Former EDRP participants ineligible to apply for incentive. Contact the EDRP Coordinator for questions/assistance. Learn more Permanent Change of Station (PCS): Not authorized PCS Appraised Value Offer (AVO): Not authorized

You must be a U.S. Citizen to apply for this job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.