QA Agility - Head - Business Development & Client Acquisition

Designation: Head - Business Development & Client Acquisition

Experience: 12 - 18+ Years

Industry: IT Services / IT Consulting / IT Staffing / Technology Solutions

Location: Open

Employment Type: Full-time

About the Role:

We are looking for a dynamic, result-oriented and well-connected Business Development Leader who can drive the company's business growth by acquiring new clients, generating qualified business opportunities and building long-term strategic client relationships.

The ideal candidate should have a strong background in IT Services, IT Staffing, Staff Augmentation and Technology Consulting, with a proven track record of independently generating leads, opening new accounts, engaging senior decision-makers and converting opportunities into revenue.

This is a hands-on leadership role requiring someone who can take complete ownership of the business development cycle, from identifying prospective clients to closing deals and expanding client relationships.

We are looking for a natural business hunter who can leverage existing industry connections while building new business opportunities and establishing a sustainable client acquisition pipeline.

Key Responsibilities:

1. New Business Development & Client Acquisition:

- Identify, prospect and acquire new clients across domestic and international markets.

- Develop and execute strategic business development plans to achieve revenue and growth targets.

- Independently generate leads through industry networking, referrals, LinkedIn, professional associations, events and direct outreach.

- Identify potential clients, understand their business requirements and position the organisation's capabilities effectively.

- Build relationships with CXOs, CIOs, CTs, IT Directors, Procurement Heads, HR Heads and other key decision-makers.

- Drive the complete sales cycle, including prospecting, initial discussions, capability presentations, commercial negotiations and deal closures.

2. Lead Generation & Pipeline Management:

- Build a strong pipeline of qualified leads and business opportunities.

- Identify new markets, industries, geographies and potential revenue streams.

- Develop effective strategies for converting prospects into active clients.

- Maintain a structured sales pipeline with regular tracking, forecasting and reporting.

- Ensure consistent follow-ups and timely movement of opportunities through the sales funnel.

3. Client Relationship & Account Management:

- Establish and maintain strong relationships with new and existing clients.

- Act as a key point of contact for strategic client engagements.

- Understand client business needs and identify opportunities for additional services.

- Drive account growth, client retention and long-term partnerships.

- Work towards increasing wallet share and expanding business across existing accounts.

4. Strategic Business Growth:

- Identify opportunities to expand the organisation's footprint across IT services and technology consulting.

- Explore partnerships, strategic alliances and new business channels.

- Analyse market trends, competitor positioning and emerging business opportunities.

- Work closely with the leadership team to define business growth strategies.

- Contribute towards revenue planning, business forecasting and profitability objectives.

5. Internal Stakeholder Coordination:

- Work closely with the Marketing Head to develop targeted campaigns, lead-generation strategies and market positioning.

- Coordinate with the Recruitment and Delivery Heads to understand resource availability, capabilities and delivery commitments.

- Ensure smooth transition of newly acquired clients and requirements to the respective internal teams.

- Collaborate with leadership on proposals, presentations, pricing and commercial negotiations.

Desired Industry & Domain Experience:

Candidates should ideally have experience in one or more of the following:

- IT Staffing and Staff Augmentation.

- ServiceNow Consulting and Implementation Services.

- IT Services and Technology Consulting.

- Enterprise Application Services.

- SAP, Cloud (AWS/Azure), AI/ML and Digital Transformation services.

- Experience in selling IT services to large enterprises, global organisations and Global Capability Centres (GCCs) will be an advantage.

Desired Candidate Profile:

We are looking for someone who demonstrates:

- 12 - 18+ years of experience in Business Development, Sales, Client Acquisition or IT Services.

- Proven experience in independently acquiring new clients and generating business revenue.

- Strong existing industry connects and the ability to build relationships with senior decision-makers.

- Excellent communication, presentation, negotiation and influencing skills.

- Strong commercial understanding and experience in closing business deals.

- Ability to work independently and take complete ownership of business development activities.

- Entrepreneurial mindset with a proactive, result-oriented and growth-driven approach.

- Ability to identify opportunities, build trust and convert relationships into business.

Key Performance Indicators (KPIs):

Performance will be measured on:

- Number of qualified leads generated.

- Number of new clients acquired.

- Revenue generated from newly acquired clients.

- Value and quality of the business pipeline.

- Conversion ratio from leads to business closures.

- Growth in existing client accounts.

- Strategic partnerships and new business opportunities established.

What Success Looks Like:

The successful candidate will be expected to:

- Build a strong pipeline of prospective clients.

- Independently open new client accounts.

- Generate consistent business opportunities and revenue.

- Establish long-term relationships with enterprise clients.

- Create a sustainable business development engine for the organisation.

The ideal candidate is someone who doesn't just manage relationships but knows how to create opportunities, open doors, acquire clients and convert business.