QA Lead
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Summary
Lead the QA team at Panasonic Life Solutions in Gurugram, developing test plans, cases, and scripts for software releases while ensuring compliance with ITIL processes and SAP systems, and analyzing data to improve product quality. Requires 5-10 years of QA experience plus ITSM exposure.
Roles and Responsibilities :
- Lead the quality assurance team to ensure compliance with ITIL processes and SAP systems.
- Develop and implement test plans, test cases, and test scripts for software releases.
- Collaborate with cross-functional teams to identify defects and resolve issues in a timely manner.
- Analyze data from various sources (e.g., customer feedback, performance metrics) to improve overall product quality.
Job Requirements :
- 5-10 years of experience in Quality Assurance Specialist role or similar position.
- Strong understanding of ITIL framework and its application in an IT services environment.
- Proficiency in using SAP systems for testing purposes.
- Experience working on ITSM projects or initiatives.