QA Returns Team Lead (35052)
Posted
Summary
Leads the QA Returns team for KLS Martin in Jacksonville: scheduling and coaching returns inspectors, inspecting and dispositioning returned products, coordinating between QA, Sales Support and Inventory Management, and tracking entries in SAP while ensuring compliance and UDI system training.
Job Summary
Directly responsible for managing and coaching day-to-day product returns workflow scheduling, ensures work process are in compliance through controlled procedures, and trainer when necessary.
Essential Functions, Duties, and Responsibilities
- Manages and Assigns priorities to QA Returns Inspectors as required by standardized processes.
- Coordinates and conducts inventory, inspection and reporting of returned product from the field to determine disposition while routing items to the appropriate locations.
- Able to perform all essential Return duties and responsibilities which includes, but not limited to product inventory, processing returns
- The liaison between Quality Assurance, Sales Support and Inventory Management Departments
- Assists with the training and compliance of the Unique Device Identification (UDI) System.
- Communicates and assist with nonconforming material
- Monitors reporting of throughput status
- Entries documented and tracked in SAP.
- Contributes and assists with process improvement initiatives
- Assures areas of responsibility are kept in a clean, safe and orderly manner
- Performs other related duties as assigned.