QA Team Lead (MOA) | Onsite
Work Setup: Onsite (MOA, Pasay)
Urgency: Urgent
Status: Active
Account/Category/Campaign: Quality Assurance
We're looking for an experienced QA Team Lead who can strengthen quality standards and drive continuous improvement.
Non-Negotiable Requirements:
- Experience supporting international travel accounts
- At least 2 years of QA Team Lead experience
Key Responsibilities:
- Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
- Documents on quality issues and performance measures for management review.
- Provides information to assist in the feedback and formal education process of individuals on the phone.
- Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates.
- Executes specialized projects and activities and typically works according to set principles.
- Usually generates and initiates own workload and doesn't need instructions or guidelines.
- Might also supervise work of less experienced professionals, provide professional expertise and take responsibility for the end product.
- Positions at this level are expected to significantly improve the day-to-day activities/processes.
As published by workable
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter, How did you know about this position?, How many months of BPO experience do you have?, Please indicate the exact number of BPO experience you have in months (i.e. 36). If not applicable, indicate 1., Based on your prior BPO experience, please select ALL lines of businesses that you've already supported below. For those without experience, please select N/A., What is your highest educational attainment?, What course/s did you take up in college and/or in TESDA? List down all that applies (i.e. BS Accountancy, Manufacturing). If you did not reach college or take a TESDA course, kindly indicate N/A., Which location are you residing in? (City of Residence), Which location do you prefer working in?, When is the soonest you are available to start working?, How much was your last monthly compensation package (in PESO)? (i.e. 16000), How much is your expected salary (in PESO)? (i.e. 18000), What time between Mondays to Fridays, 9am to 5pm, are you available for a phone call?